“I have never received a furniture order from Pottery Barn without a problem, but now I'm finally done for good. Ordered 4 chairs Oct. 1st 2022, & the delivery date was repeatedly delayed. Then I received notices multiple times that the chairs were ready at my local distribution center and I could schedule delivery, but every single time I would then be told right before scheduled delivery that the delivery had to be cancelled because 1 or more chairs were missing. Every time I called to see what was going on I was bounced around to different departments, never received any explanations, and ultimately would just be told that re-orders needed to be placed. I received 3 chairs 1 at a time over approx. 7 months and now as of June 2023, I'm still waiting on 1 final chair that was (not shockingly) "missing" & had to be reordered. I also was never able to get expedited shipping on the reorders. Most customer service agents I spoke with were pleasant, but there is clearly a significant lack of either staff training, staff competence, communication between departments, distribution center oversight, manufacturing efficiency, or maybe a combination of all 5.”
“I've ordered a number of items from Pottery Barn and have never been disappointed with the quality of the merchandise. Items have always arrived in perfect condition and when I've shopped in the stores I have always found the salespeople very helpful.”
“I ordered a beautiful quilted Quinn size bedspread and it was delivered on time and wrapped nicely. Excellent quality, good heft with delicate classic pattern. I shop Pottery Barn often.”
