"We have owned a Buchanan roll armed sofa for 15 years. Looking to replace an armchair, we decided to buy the Buchanan roll arm swivel chair in a custom fabric, based on having had such a good experience with the sofa. \r\nThe chair was delivered and it looked\u2026short. And it is, several inches shorter than the sofa. The biggest issue is that the seat cushion is sewn improperly on one side at the front (it\u2019s reversible) so we can\u2019t reverse it. Also, through the fabric, you can see that the \u201cwings\u201d of the seat cushion have been added on to the foam, not cut from one piece, leaving odd depressions that are unsightly. We left town for 3 months shortly after delivery, so we didn\u2019t notice it until we went to reverse the cushion while cleaning the den. The quality of the seat cushion is also not as high as we expected. It compresses when you sit, leaving you in a hole. Overall, this isn\u2019t the quality Ive cone to expect from a $1000 chair or from Pottery Barn."

"We have owned a Buchanan roll armed sofa for 15 years. Looking to replace an armchair, we decided to buy the Buchanan roll arm swivel chair in a custom fabric, based on having had such a good experience with the sofa. \r\nThe chair was delivered and it looked\u2026short. And it is, several inches shorter than the sofa. The biggest issue is that the seat cushion is sewn improperly on one side at the front (it\u2019s reversible) so we can\u2019t reverse it. Also, through the fabric, you can see that the \u201cwings\u201d of the seat cushion have been added on to the foam, not cut from one piece, leaving odd depressions that are unsightly. We left town for 3 months shortly after delivery, so we didn\u2019t notice it until we went to reverse the cushion while cleaning the den. The quality of the seat cushion is also not as high as we expected. It compresses when you sit, leaving you in a hole. Overall, this isn\u2019t the quality Ive cone to expect from a $1000 chair or from Pottery Barn."

"I purchased Turner Square Arm leather sofa and arm chair from Pottery Barn. I had high expectations when purchasing the $6,000 sofa set, but unfortunately, my experience has been deeply disappointing. Upon delivery, I noticed an white spot on the leather upholstery\u2014a mark that looked like discoloration. I reached out to customer service, expecting a resolution for the flaw in such a high-end product.\r\n\r\nTo my surprise, I was informed by the customer service that they consider those imperfectoons as \"tick mark\", natural marking rather than a defect, and they will not provide any replacement or repair.\r\n\r\nAs a customer, I find it unacceptable to be expected to accept such imperfections in a high-end product. If Pottery Barn's stance as a seller is that the customer should accept this kind of imperfecttions then theoretically, any imperfections could be classified as a \"natural mark.\" Furthermore Pottery Barn does not provide any warranty and if any defect\/imperfection occurs with their product they don't stand behind their product quality to provide replacement or repair.\r\n\r\nIf you're considering buying from Pottery Barn, be aware that what you receive may not meet your expectations\u2014and customer service may simply dismiss your concerns. I regret this purchase and would not recommend it to anyone looking for true luxury and quality assurance."

"I purchased Turner Square Arm leather sofa and arm chair from Pottery Barn. I had high expectations when purchasing the $6,000 sofa set, but unfortunately, my experience has been deeply disappointing. Upon delivery, I noticed an white spot on the leather upholstery\u2014a mark that looked like discoloration. I reached out to customer service, expecting a resolution for the flaw in such a high-end product.\r\n\r\nTo my surprise, I was informed by the customer service that they consider those imperfectoons as \"tick mark\", natural marking rather than a defect, and they will not provide any replacement or repair.\r\n\r\nAs a customer, I find it unacceptable to be expected to accept such imperfections in a high-end product. If Pottery Barn's stance as a seller is that the customer should accept this kind of imperfecttions then theoretically, any imperfections could be classified as a \"natural mark.\" Furthermore Pottery Barn does not provide any warranty and if any defect\/imperfection occurs with their product they don't stand behind their product quality to provide replacement or repair.\r\n\r\nIf you're considering buying from Pottery Barn, be aware that what you receive may not meet your expectations\u2014and customer service may simply dismiss your concerns. I regret this purchase and would not recommend it to anyone looking for true luxury and quality assurance."

"We spent over $1100.00 for a buffet including delivery and white glove service. Now, I have no complaints with the store, the delivery, or the white glove service. But the buffet, although well-built, looks absolutely awful--see photos below. It was not finished. It has glue all over it and the staining is messy. Exceedingly disappointing after we waited weeks to get it."

"We spent over $1100.00 for a buffet including delivery and white glove service. Now, I have no complaints with the store, the delivery, or the white glove service. But the buffet, although well-built, looks absolutely awful--see photos below. It was not finished. It has glue all over it and the staining is messy. Exceedingly disappointing after we waited weeks to get it."

"We spent over $1100.00 for a buffet including delivery and white glove service. Now, I have no complaints with the store, the delivery, or the white glove service. But the buffet, although well-built, looks absolutely awful--see photos below. It was not finished. It has glue all over it and the staining is messy. Exceedingly disappointing after we waited weeks to get it."