“Denise, at the store in Fort Worth in University Village, went out of her way to find a discontinued chess board for us. She researched and located one last board at the Dallas store which she and the Dallas staff arranged for the safe shipping of all pieces. It was a pleasant experience for our family.”
“Tammy from B2B is an absolute gem! Returning a product at the final stage of a client’s bathroom remodel is never ideal, but Tammy made the process seamless. She handled everything efficiently, ensuring our return and replacement were hassle-free. The emails arrived exactly when she said they would, and we truly felt heard and valued. We also appreciate her genuine apology for the inconvenience—even though it wasn’t her fault, she took ownership and represented her company with professionalism and care. That kind of customer service is rare, and we love it! Thank you, Tammy!”
“I've ordered a number of items from Pottery Barn and have never been disappointed with the quality of the merchandise. Items have always arrived in perfect condition and when I've shopped in the stores I have always found the salespeople very helpful.”
“I ordered a beautiful quilted Quinn size bedspread and it was delivered on time and wrapped nicely. Excellent quality, good heft with delicate classic pattern. I shop Pottery Barn often.”
