I have worked as a Trade Partner and Customer with Potter Barn for years. Months ago I reported issues with their slope arm dining chairs retailing for $1400, excluding delivery. All four legs loosen and must be tightened several times a week-frequency has been increasing throughout the years. These chairs are in impeccable condition, I sent multiple photos and have been reporting the same issues with them for the 2 years in which I own them. I was told to continue using the allen wrench to tighten the legs myself. After waiting for 3 months and resubmitting my request for refund, replacement or repair, I received the response that they will do nothing. I have stated that the issues and it is certainly a chair defect, after reading others commenting on these pieces.   The fact that Pottery Barn will not replace, refund or pay to repair (if they truly believe that these are repairable) is the poorest customer service and warranty of any furniture I’ve ever purchased.  These slope arm dining chairs are VERY EXPENSIVE.   I will NEVER specify or recommend Pottery Barn products for my clients, nor will I be purchasing again from Pottery Barn.   I have been a long time customer and professional designer supporting their business and I am alarmed at the lack of support for my business and personal purchases.   This is outrageous and needs to stop before others make the investment that I made in PB furnishings only to be left with useless and dangerous items.   Shame on you, PB.   This has to stop!