I have been a customer for years. On a Sunday, I went to the PBG store to purchase lamps. A sales woman told me she would help me when finished with her current customer. Fifteen minutes later, she forgot about me and offered to help a young couple standing behind me. I mentioned to the sales woman that she forgot about me but Im happy to leave and come back. The (female customer) starts yelling at me how I "should leave and come back. Bye bye"! The sales woman looked appalled but said nothing. I could not believe the rudeness of this female towards me, and went to another sales woman asking for help with the situation that transpired. She said she could help me only with purchasing something. I went to the male manager asking for help and he said he doesn't know how he can help me with the situation. He then showed me lamps which I didn't purchase, and left. I don't want to shop here anymore. Terrible customer service.
3 weeks ago
Pottery Barn has a
1.6
average rating
from
53
reviews