HORRIBLE CUSTOMER SERVICE!!!!
I ordered a rug the beginning of August.
I've never had any issues with PB until now. I called PB customer service because the rug hadn't shipped and it continued to say processing. When I called, I waited 40 minutes to speak to a manager. She told me ... are you ready for this? "The rug is sold out and she can't cancel my order." So where I am now, I don't have a rug and I'm out the money. This is unlike any pottery barn experience l've had ... or any store for that matter, and it is unacceptable!!!
5 days ago
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