Purchased a Bosch Fridge with Ice Box on 4th December 2020. They took the monies immediately and waited to hear something back from them about delivery but nothing. I sent an email to ask for an eta - no response. You can't contact anyone on the phone - they have a voicemessage to say 'send an email and they will deal with your request' - they WON'T! I tried to check out the CEO on LinkedIn - it states that it's Dr Jas Toor who I emailed but heard nothing back from him - no surprise. Be aware that Powerdirect.co.uk appear to be linked to Power EC Limited. I sent a final email to their cancellations email address on 2nd January saying I went with another supplier and to refund my monies asap. Received an automated response to say I should expect to wait 10-12 days for the monies to reach my account - no surprise to learn it didn't and it's now 15th January at the time of writing this review. I've taken further steps + written to Rip Off Britain and I would suggest that you do the same if you don't get any satisfaction. I'm also looking at the Small Claims Court. IF they are having problems, then they should STOP selling immediately. I did a test and attempted to purchase the same fridge again from their website AND THEY ARE STILL SEELING IT. It's tantamount to fraud. I purchased (and got) my new Fridge from ao.com. I rang their Customer Services, spoke to a lovely guy who took my order and agreed a date to delivery. It arrived on the date we agreed.