First of all, communication from the company regarding my order was extremely poor. After placing the order there was no indication as to when the product would be received. I had to call the company a week later just to find out if my order was being processed. I was then told to call the delivery company to find out what was going on with the order. I finally managed to get ahold of someone and was then able to confirm a delivery date of a week later. We are at a new post code, so I gave the customer service rep precise directions to aid the delivery. The delivery drivers couldn't find our property and ended up on the opposite side of the town. I had to give them directions over the phone and because they could barely speak English, they had trouble interpreting my directions. Overall, this was the worst experience of an online purchase I have ever had.