After finding the product I intended to purchase via Google, I went with Power Direct as they offered the best price. However, at the time I didn't realise that this order was 'Special Order', so the amount of time it could take to arrive could have been anything, which was insufficient as I required it before Christmas. After contacting the cancellation team, an employee by the name of James proved to be very helpful as he contacted the distributor and had arranged for the product to reach me two days later. This enabled me to avoid the stress of finding somewhere else to obtain the product for a similar price in a short time span, and the correspondence proved to be very friendly and helpful overall.