Appalling service. When I didn't receive my order after 7 days I sent emailed Power Direct twice over the course of a week and never received a response to my emails. I then tried calling and eventually got through to someone who intimated that I was lying about having not received the item. They promised to call me the following day to resolve, but instead I received an email 7 days later. After several more emails back and forth (and me threatening to report them to Trading Standards), I finally got a refund 30 days after my order went missing. No apology or anything. Really appalling customer service and I will never order anything from this company again. It's just not worth it to save a couple of quid.