I ordered a Stoves electric range cooker on 28th December 2019 , on the 7th Jan I received an email to confirm this item was out of stock and would not be sent out until February. I decided to cancel the item and request a refund as we needed the cooker at an earlier date. I completed the refund request forms a number of times , each time being told the refund would be between 7-10 days. It is now 15th April 2020 and I am still waiting for the refund of £‪1787.49‬ The customer service from Powerdirect.co.uk is appalling with no responses to my emails or update on my refund. I would strongly recommend not using this company.