Although Powerdirect may respond to this review, like they have others, with a standard apology that they having "stock issues" they are currently operating their business to completely distance themselves from their customers and retain their money. They no longer respond to any emails, claim that the email addresses they provide on their website like services@powerdirect.co.uk and cancellations@powerdirect.co.uk are actually unmanned so there is no means of emailing them and no longer take calls to the telephone numbers on their website. My case is that I ordered and immediately paid for a Hotpoint fridge/freezer on 25th August for £339.97 that was allegedly in stock. I subsequently enquired whether they provide a service to remove the old fridge/freezer and they responded promptly the next day that they didn't, which was fine. I contacted them again on 2nd September enquiring of the delivery date and received a response the same day saying the model was out of stock and that delivery would be 14+ working days. On 19th September I cancelled my order as it had been 25 days we have been without a fridge/freezer and could not wait any longer. I received a prompt reply on 21st September acknowledging the cancellation and that I would be refunded in 7-10 workings days and nothing has happened since: no contact, no response, no refund. I have repeatedly emailed and called them on their telephone numbers (one goes to voicemail saying it isn't manned; the other rings out then they hang up). 28 days after committing to refund me, absolutely nothing and avoidance of all efforts to contact.