Poor customer service by Customer Service Manager, while we were refunded for a faulty product, we were left with no fridge, as the Service Manager sold us a replacement fridge which was a different spec to the original fridge, as they were out of stock for the original fridge we bought. This became apparent upon installation and the Customer Service Manager has refused to accept responsibility and refused to replace with another correct sized integrated fridge freezer. Very disappointed to be treated so rudely and unhelpfully by the Customer Service Manager, who refused to escalate this the Managing Director, which we requested. We have replaced all of our kitchen appliances last year with Power City and I would have expected more as a loyal customer. Word to the wise, make sure you check and double check the spec on what you buy here, as not all the staff, especially the Customer Service Manger are knowledgeable on the spec of the appliances they are selling!!! Very poor indeed. You have just lost a valuable customer. You would rather lose business than lose face!!