Bought a Candy Visor Cooker Hood model CFT610/4W online from their website. This product states: EASY TO CLEAN THANKS TO THE WASHABLE GREASE FILTER. Sorry that is false advertising as the filter is paper and there is no mesh filter even though the manual inside the box says it does. Returning it to the Carrrickmines store am refused a refund as the BOX IS OPEN. Well !! Excuse me !!! I left the box at the cash while the refund was debated for days and days.. How do you find out the product is wrong if you do not open the box, and, MOST important: when customer shows the item is not what advertised you still refuse a refund. I spent days calling Power City phone support to settle the problem. The point of my complaint is that when a product is not what is advertised, Power City should replace or refund, this is new to me this Irish policy of refusing a refund because box is open, what if you ordered a White Cooker hood and a green one was in the box . I eventually was refunded my money and ordered a stainless steel cooker hood from IKEA for less. The new Stainless Steel hood from IKEA works very well in case your wondering. Cheers !