Stay away from this shop at ALL cost. I wanted to change a present that I will not use for store credit or money I paid 2 days before. The box was closed and in perfect conditions. They told me to follow a member of staff that will do the refund. Another staff that previously in the till opened the box, came and told the girl not to do the refund. She refused to identify herself and they said I need to contact the main office. I asked for a manager to the security or someone in charge to explain what happened and how I was mistreated. I will complain to the consumer office, but do you need this hassle when the law protects the consumers? AVOID THE STRESS AT ALL COSTS particularly if you are buying something dear cause the customer service it’s appalling…