Above male can't handle being challenged by a female customer stating facts and hangs up like the coward he is. From the outset, he raised his voice, spoke over me, wouldn't allow me speak, was defensive, angry & aggressive. And this was in response to a complaint I lodged following a faulty purchase, of which his staff in Sallynoggin would not engage. Instead they advised me, infront of other customers "I don't care, I don't get paid enough to deal with this". Yup! Damien might be the reason why every Power City store is empty nowadays, with negative customer reviews & experiences online, with majority of staff having the exact same manner and behavior as him. Maybe he trains them accordingly given his exemplary ability and skill to provide customer service? As he refused to give me his name & sniggered I "go for it" regarding my taking the complaint further - thanks Damo...I will...don't you worry. It also took 1 search on Google to source your name, how interesting. It's sad how angry, aggressive, & bitter this male is. To be fair, I'd feel like a failure too, if at his age, I was still knowingly selling customers faulty appliances from Power City & then shouting at them when they legally dared to seek customer support. Remember Damo, without us awful customers (as we're all wrong & you're right), we keep you employed, for now. However, as a long time customer, who supported an Irish business and my local Power City store - from today, I look forward to taking my custom elsewhere. As will all my family. Thankfully, there are many consumer options nowadays and even if slightly more expensive, at least customers won't be scammed, degraded and shouted at for purchasing items in good faith. Power City can solely thank Damien O'Neil for representing their brand, 'managing' all complaints and thus ensuring he drives away business as a result. Own goal. Well done Power City for employing such a pleasant and professional individual, in spite of all the negative and shocking reviews about Damien O'Neil online. You really should take this seriously and take appropriate action accordingly. Damien proudly shouted that there's "no-one above him in Power City" to escalate complaints. His notions are hilarious if nothing else. Well there actually is Damo, it is called SMALL CLAIMS COURT. And exists for this exact purpose and the likes of you scamming customers. You should be more careful. We'll give you the day out in court that you deserve, to meet & greet your customers face to face. If you're reading this (I mean what else would you be doing) - it was a pleasure 'conversing' with you this morning and sorry for you that you couldn't handle my refusal to be bullied by you. No-one likes a bully. And further sorry you choose not to record your calls with customers. And further sorry, you appear challenged in how to send an email. But between recordings and emails - this would result in your behavior & liability being on record wouldn't it? Record your calls with him people! I wish you luck Damo, cheer up, stop being a bully & take a customer service course or better still, a change of 'career'. You are welcome.