My recent experience with Power City's staff left much to be desired. After purchasing a washing machine that turned out to be faulty from the start, I expected a straightforward return or replacement process. However, dealing with Andrew and Anthony was nothing short of frustrating and disappointing. Upon discovering the issues with the washing machine, Andrew and Anthony were dismissive and rude, insisting that they couldn't take it back despite it being clearly faulty right out of the box. Their lack of empathy and unwillingness to resolve the issue promptly reflected poorly on the store's customer service standards. Their insistence on sticking to store policies rather than prioritizing customer satisfaction was deeply disappointing. It's disheartening when a company prioritizes profit margins over customer loyalty and satisfaction. I would caution others to be wary when dealing with Power City, especially if you expect any level of understanding or assistance when faced with faulty products. Overall, my experience with Andrew and Anthony at Power City was marked by their unhelpfulness and lack of concern for my situation. I hope this review serves as a reminder for them to prioritize customer service in the future.