Terrible service! Ongoing issue as a wrong item had been packaged and I did not receive what I ordered, also the incorrect tool which had been packaged did not turn up with the other items I ordered. Spoke to customer service and as far as they are concerned, they want nothing to do with the problem as the cctv footage shows an incorrect item being placed in the box but did not arrive with my other items! First they said it had been packaged correctly and 4 of your colleges looked at the cctv. As soon as I seen the cctv which was sent by email to myself, I could tell straight away that was the wrong item! I am being constantly told as far as they are concerned they have Packaged the correct item and sent it as cctv footage shows but in fact it is wrong and I am still without the item I have purchased. Your college have told me that I have to contact the police as it’s a theft issue. I don’t believe this is correct as I have since spoken to the police and they have advised me that power took mate have broken there contract and is a civil matter.