Was a regular customer, but recently order an item and received it with a quarter of the box packaging missing. Terrible way to serve that to a customer. Was replied back stating that they checked their cctv and found no faults during their packaging processes and that it must've been damaged in transit. But the package was fine with very minor scruffs when delivered, this does not explain the missing quarter of the package that exposes the actual product. I expected better of powetoolmate. To think it is acceptable to send a item like that in that condition. And no follow up as long as the item inside is intact.