Ordered a new Makita set from them a while ago, paid extra for quick delivery as my combi drill had just died and needed it urgently No tracking info was sent to me so had no idea when it was turning up, many couriers now supply full online tracking and can give you a rough time slot but they use UPS which don't offer that, or didn't for me anyway Goods arrived, and they'd sent the wrong stuff, I had to call them and they said they'd arrange a returns label so I could send it back They sent the returns label to an incorrect email address (couldn't copy and paste?), so again had to call them to sort it out Got the stuff sent back and they finally got the right kit out to me, originally ordered on the 9th and got it on the 24th, so 2 weeks They did refund the extra I paid for quick delivery but overall the service was not good