Communication was completely lacking throughout the process. The only time I heard from them was when they were asking for something I had already provided, which happened frequently. I did not receive updates and trying to get hold of someone on their end, to find out what was going on, was always an exercise in frustration. I didn't know they were still waiting for paperwork from my doctor until we were in front of the judge during the hearing. They requested extensions from the judge when they were not needed because they didn't read their own records of a phone call I made to them a few days earlier. The best I can say about Premier Disability is that they were a mediocre document repository and they had a representative show up for the online hearing. I did get approval of my disability claim, but it was no thanks to them. Chances of me ever recommending them are non-existent.