Just like every lawyer and they take all your information they go ahead and sign on to your case and then when the case is ready to be moved along you cannot get a phone call back from them I have left my representative a message once twice three times the third time I let them know if he did not call me back that with the same slow process he has will be the same slow process I have of course that puts no fear in their heart because they know they are the ones in control once you go ahead and do the electronic signing that puts them completely in charge of your case if you ask them to release themselves from your case they say sure no problem or email it to you you'll never get the email will message it to you you'll never get to eat the message will call you back and we'll get a audio release form over the phone you never get the phone call they have no intention of releasing themselves from the case they just put it off and put it off until hopefully some miracle happens and social security has some type of a heart grow inside there administrative body and goes ahead and approves your case and they get paid just like if they were to have done something no more than a bunch of crooks scammers con artist