All the employees at Premier Disability from the 1st time I contacted them, were always very friendly and made sure I understood how each step of the process would be. They also answered any questions that I had in regards to my claim. The process was stress free even though it did take about 20 months from start to finish. I did not have to put any money up front. All fees were collect when my claim was settled. If your claim is not settled favorably, you owe nothing. I am very glad I called Premier Disability when a friend recommended me to them. I highly recommend them if you were turned down for SSDI. You will be glad you did!