Our tutor was Alexandra Lanier. She's nice as a person, but we had a hard time contacting and scheduling with her as she was always very busy and had some personal problems. Overall tutoring with her didn't seem to help a lot in getting better with the PSAT and the most upsetting thing was the last scheduled session, she missed half of it and she never made up that time, she just disappeared without answering our emails. We were also completely ignored by the PrepExpert program, no one wanted to take responsibility for what happened, not even to say they're sorry. So I guess if something goes wrong with tutoring, you're alone with your problems.