Anonymous
I had ordered for this company plenty of times in the past, but I NEVER will in the future. I had placed an order and their website automatically loaded my incorrect address for both billing and shipping. Even though the billing address was incorrect I was still charged and the packaged seemed to be on its way. Immediately after I noticed this issue I contacted the company and they claimed it was now in the hands of the shipping company, but it took the shipping company over two weeks to receive the package from overseas. I was finally able to reroute the package back to PLT and after another few weeks I contacted them requesting a refund again. The sent me no more than two email responses a day, beating around the bush, asking for the same information they had already gotten from me. I still have yet to make any progress and the only response I have really receive is “I would love to get this sorted for you.” Save you’re money and shop somewhere else. There’s plenty of other companies that make better quality, inexpensive clothing. PLT needs a customer service phone number, and they need to advocate for their customers if they would like to keep them, but maybe they feel it’s in their better interest to wrongly charge people’s accounts and scam them rather than making customers want to come by back by making shopping on their website and dealing with their reps a bearable experience.
3 years ago
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PrettyLittleThing.com has a 2.6 average rating from 2,339 reviews

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