PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star is generous, my parcel arrived damaged with multiple items missing. No email or number to contact a person just useless automated replies. Was told someone will contact me, five days later I receive a message saying my claims rejected. Over £100 just given to PLT, and no items or chance of a refund, worst customer treatment! Please do not order from this thieving company.”

Helpful Report

Posted 1 week ago

“Time line of events: 11th November - ordered a playsuit 12th November - received, didn't fit 13th November - tried to start a return but the returns portal said my order number didn't exist 13th November - emailed/whatsapped/pm on instagram 19th November - received an email back to say how would I like to return - REPLIED STRAIGHT AWAY 25th November - NOTHING?????????? How is this acceptable...? How am I meant to send back an item that doesn't fit when the company completely ignores me for days???”

Helpful Report

Posted 1 week ago

“Pretty little thing and boohoo are the worst establishment on earth, with their low quality clothing and not giving refunds to customers is criminal. I still cannot believe they have not gone in administration, like disappear already”

Helpful Report

Posted 3 weeks ago

“Absolutely Horrific Experience – Avoid at All Costs PrettyLittleThing is the worst company I have ever dealt with. Their customer service is non-existent — everything is completely automated, and it is impossible to speak to a real person. There is no contact number, no working email, and no proper way to resolve issues. I returned my order weeks ago and have proof that the items were received, yet I still have not been refunded. The company continues to take customers’ money without providing refunds, this is fraudulent behaviour. The stress and frustration this has caused me over the past month have been unbearable. I’ve had to escalate the case to Resolver UK, and even that has not resolved the issue so far. Never use PrettyLittleThing. Save yourself the time, money, and stress — this company is a disgrace to online retail.”

Helpful Report

Posted 1 month ago

“Absolutely s*** company, I’ve been waiting on a refund for well over a month. I’ve followed the instructions as stated I’ve contacted each channel only get as far as a flipping AI and then nothing. Contacted via Instagram, WhatsApp and iMessage as I don’t have Facebook. The fact you can’t even speak to a human person is also Ridiculous. So I’ve just basically bought items only to get robbed and get no refund back. Joke. I don’t trust nor feel comfortable buying from this brand again. Quick to take your money and change fees but can’t refund back just as quick. ABSOLUTELY JOKE!”

Helpful Report

Posted 2 months ago

“Didn't get my dress and their impossible to contact to sort it out so am left with no dress and no refund I'd highly advise not to buy of them”

Helpful Report

Posted 11 months ago

“Beautifull”

Helpful Report

Posted 1 year ago

“DO NOT SHOP from them! DO NOT SHOP from them!! Absolutely thieves!! I’m still chasing them for my refunds and it’s taking months! There is no phone number customer service is the worst ever it’s just a nightmare to get my refund. Honestly will never gonna shop with them again!!!”

Helpful Report

Posted 1 year ago

“Would give this no stars if possible. I received my order which was missing one item. Have contacted customer service who said they would review this on CCTV. They have since came back saying that they have reviewed CCTV and it was packed. Basically calling me a liar. Also have said they will not reissue the order or give refund. Never experienced anything like this in my life!! Awful company! Never order from then again”

Helpful Report

Posted 2 years ago

“If I could give it no stars I would, tried to place an order and it failed but money was still taken from my account, emailed customer service straight away and I’m still waiting for an answer on what happened from them.I haven’t received a refund and it’s been nearly 5 weeks, customer service is not helpful at all and giving me excuse after excuse telling me to wait another 8 business days now for an update about my refund , would not advise to order from this company absolutely disgraceful 5 weeks and still no refund, I’ve sent about 30 emails with no satisfaction”

Helpful Report

Posted 2 years ago

“Unfortunately, I have purchased from this company and my order was missing an item and one of them items came incomplete. The customer service is a joker as for the incomplete item they offered me a discount code for my next shopping (as they constantly have some discount codes on their website so of course as you can use only one they wouldn't lose anything). For the missing item they refused to refund me the money claiming they reviewed the footages and they had seen the item being packed. I haven't received the item but despitefully that all they did was refused to help me and suggested my claims were untrue. DO NOT PURCHASE FROM THIS COMPANY -SCAMMERS!!!!!”

Helpful Report

Posted 2 years ago

“Part of my order didn’t arrive. Thought it was going to be an easy process when they said they’d check CCTV footage of my order being packed. Instead I was basically called a liar and was told I wasn’t getting a refund or reorder and the decision was final and they wouldn’t be revisiting my claim. They’ve just taken my money and are now ignoring my emails. So disappointed as I’ve been shopping with them for about 4/5 years with no problems. Now I know I won’t ever be again.”

Helpful Report

Posted 2 years ago

“Was missing items off of my order so I contacted the customer service team, where 2 separate members of staff told me they had reviewed the packing footage and my order was fully packed and I was lieing about not receiving my items, and I would be reported to their fraud team if I continued. I kept on, and contacted them via another website where a separate member of staff reviewed the footage, and APOLOGISED because my missing items WERE NOT packed into my parcel and the previous members of staff (Lynda and Ryan) had obviously LIED. I’ve been refunded but it just goes to show how far they’re willing to go for a couple of £. Completely dishonest, shady company with the RUDEST lieing Customer Service team on the planet. Except Jack, Jacks cool.”

Helpful Report

Posted 2 years ago

“I contacted them after 2 items were missing from my order and they refuse to refund/ credit/ or send the items. They have sent me 6+ emails fighting with me saying that I am lying about the missing items. I’ve never been so upset with a purchase in my life. Also nothing looks the way it does online. Horrible horrible experience, with the worst customer service I’ve ever experienced.”

Helpful Report

Posted 2 years ago

“Would not even give one star Would not even give one star. Website is terrible, so jumpy. I placed an order and selected next day delivery. Website reverted back itself to standard delivery and customer services cannot change this now. Never heard of any online company not being able to change shipping. Their answer was reorder and return one lot once it arrives with me. Problem is the items are now oos and i will have to pay for two lots of shipping and returns.”

Helpful Report

Posted 2 years ago

“Placed an order expecting delivery by a certain date. Order did not arrive by promised date. Dealing with customer service has been a complete waste of time. From returning the item to getting a refund. It's been going on for 3 months. They're all incompetant monkies.”

Helpful Report

Posted 2 years ago

“i got the package before the date ...... PrettyLittleThing C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O PrettyLittleThing C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O PrettyLittleThing +1 (8O5) 4IO 5O4Oso im pretty satisfied”

Helpful Report

Posted 3 years ago

“I ordered a a wide leg trousers from pretty little thing it was £30 and they sent me a ‘cheap black top’ from primark! With no paper inside to return it or anything! This is the worst clothing company I have ever seen!!”

Helpful Report

Posted 3 years ago

“Like others have always noted, lots of cheap china made tat”

Helpful Report

Posted 3 years ago

“The worst possible online shopping website. They sell cheap $2 china made products at inflated prices. I purchased a pair of metal heel boots and they turned out to be plastic heels with a metallic wrap. And they want me to return the product to them at my expense. It's not a change of mind. It's the wrong product. In legal terms "deceptive conduct". In layman terms "cheating".”

Helpful Report

Posted 3 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews