PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a a wide leg trousers from pretty little thing it was £30 and they sent me a ‘cheap black top’ from primark! With no paper inside to return it or anything! This is the worst clothing company I have ever seen!!”

Helpful Report

Posted 1 year ago

“ordered a few things and within that ordered a dess and came with 4 holes in the front!”

Helpful Report

Posted 3 years ago

Hey, I'm really sorry to hear you are unhappy with the item you've received, we'd love to get this sorted for you. Please can you get in touch with our customer service team on either our social media platforms or via email so we can advise you further and get this sorted for you right away. Thank, Hakim

Posted 3 years ago

“Always bough from you but my daughter ordered some stuff before she was in lockdown at her partners ..shes returned home opened her parcels and tried them on and a few hrs later she is covered in bites ..I have pictures as proof ..”

Helpful Report

Posted 3 years ago

HI, I am so sorry to hear this. Please can you ask your daughter to contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 3 years ago

“Received my parcel today with no problem and now I’m seeing everywhere on TikTok and other social media’s that there are fleas!!! I already have an order expected for Friday 12th and I’m sooo scared please address this situation 😭😭😭”

Helpful Report

Posted 3 years ago

Hi Misha, great to hear you have received your parcel and are happy with your items. If you need our help with your new order you can find out how to contact us here - https://www.prettylittlething.com/contact-us -Melody

Posted 3 years ago

“i normally have a good experience with plt however my last order arrived and one of the items was different to what i ordered- i spoke to customer service at first was very frustrating as they said they would send the new ones out if i sent them back however as it was a waste of my time and their fault i think i should of had that item refunded ? but also some of the quality is hit and miss and i find that it’s quite thin also my joggers have lost their softness and texture but i’ve had missguided ones washed in the same stuff and we’ve checked how to wash them and there fine. also this whole flea thing is very off putting and needs to be addressed.”

Helpful Report

Posted 3 years ago

Hi Liv, sorry to hear we sent you an incorrect item and you have not been happy with the quality of our joggers. We do need incorrect items returned to us but as soon as we see your return receipt we can have the correct item sent out to you stock permitting or refund the item for you. - Melody

Posted 3 years ago

“Recently I have ordered a floral long sleeve dress, the quality of the fabric was excellent. 1- it was a bet defcalt to put it on. 2- the top part is very loose & wide open, can't even cover your bust, you must wear a vest under or use pin to hold it together, not to show your bra.”

Helpful Report

Posted 3 years ago

Hey, I'm sorry to hear you are unhappy with the items you have received, we'd love to get this sorted for you. Please can you get in touch with our customer service team on either our social media platforms or via email so we can advise you further and get this sorted for you right away. Thanks, Hakim

Posted 3 years ago

“Meh, embroidery on a sweatshirt I received was very crooked. And the tall pants are no where near long enough , I’m only 5’9. The shirt was a bit scratchy. I am really disappointed about the sweatshirt. Said it was oversized but it fits like a normal medium.”

Helpful Report

Posted 3 years ago

Hey Kaylee, I'm really sorry you're not happy with the items you've received. I completely understand this isn't ideal but if you're not happy with the items you've received, you're more than welcome to return them back to us for a refund. Have a look and follow the step by step process on this link to return your items back to us for a refund: https://www.prettylittlething.us/returns-policy From posting, it can take up to 28 days for your items to be scanned back in. You’ll receive an email just letting you know that your refund is en route and another 48 hours for your refund to enter your Afterpay account once we’ve processed your refund. Please keep a hold of your proof of postage receipt until your refund enters your account, it’s really important! Thanks Hamza

Posted 3 years ago

“Used to love PLT but the next day delivery has been a day late on the last few orders I’ve made, v annoying when I needed it for today and payed for premier delivery at the start of the year”

Helpful Report

Posted 3 years ago

Hey, I'm sorry to hear about your delivery issue I've sent you a private message with more information in regards to your order. Thanks, Hakim

Posted 3 years ago

“Ordered some clothes a few weeks ago and they still aren't in past the delivery estimation. The tracking hasn't been updated since when I ordered it so I have no idea where they actually are. I spoke to customer service and they did give me a partial refund for the delivery so I am appreciative of that. I'm hoping I can get my clothes before the end of the week but I guess we will see...”

Helpful Report

Posted 3 years ago

Hey, I'm sorry to hear your package hasn't landed with you yet. Please feel free to drop us a message so we can look into this further for you and chase it up with the courier. Thanks, Adam

Posted 3 years ago

“I have ordered twice from them but still haven't received my orders. They had been tracked to my home using Australia post. I got emails from them stating the packages had been left in safe place near my home. But both times I searched around my premises, the parcels were nowhere to be seen. Taken into consideration covid and the like. I have ordered things from China that's arrived much quicker. I have my doubts about this company. Among many internet scams these days they fly under the guise of a reputable company name. They sell much wanted items for discount prices etc. But despite my bad luck, I will say I'm happy with Customer service. PLT customer service have been very prompt with their email process. They have answered all my emails diligently. I'm still waiting for this to be resolved. Hopefully I actually do receive my tracksuits which I really need. (Stage 4 covid restrictions in my state.) No negative towards Pretty Little Thing. I see it's a UK company. I've dealt with BooHoo & it's the same thing. They are just trying to run a business. Consumers don't really don't appreciate just what goes into running a business. I just thought I'd share my experience & thoughts.”

Helpful Report

Posted 3 years ago

Hey Sarah, Sorry to hear you've not been able to locate your order but glad to hear our customer service team has got this sorted. I can see the 2nd parcel is showing as being delivered and I hope you've received this on this occasion. I hope you love your haul and stay safe. Thanks Usman

Posted 3 years ago

“I love love PLT but this time round they cancelled my order last minute and when I re ordered a new top for NDD it came outside it’s delievery slot so I couldn’t wear it. I was sad because I lovePLT and buy it all the time”

Helpful Report

Posted 3 years ago

Hey, Sorry to hear didn't land with you on time. Thanks for letting us know about this. We work hard with our couriers to ensure all orders are delivered on time and when this doesn't happen, we work with them to put measures in place to reduce the chances of this happening in the future. Thanks Usamn

Posted 3 years ago

“the dress that I ordered was supposed to be bright royal blue but when I got it today it was navy blue almost im so devastated because my birthday is in a couple of weeks and this dress was suppose to be it but its not the right color! Other than m that it fits good”

Helpful Report

Posted 3 years ago

Hey Britney, Glad to hear the dress fit but sorry to hear the shade didn't match the website. I'm sure you'll look fab in either colour but I've raised this with our studio and website teams, so they can make sure the image on site better matches the dress. If you don't love the dress, please return it back to us and a refund will be processed back once our warehouse log the returns. Have a great birthday and stay safe. Thanks Usman

Posted 3 years ago

“I love pretty little thing but the past 2 times I’ve ordered from them the stuff that came was very different from the website so i don’t know if I trust it anymore”

Helpful Report

Posted 3 years ago

Hey Sarah, I'm sorry to hear the items didn't match the website. I've passed on your feedback to our website and studio teams, so they can look into this and make sure the images on site better match the items. Please return these back to us, using our free returns service and a refund will be processed once our warehouse log the returns back. Thanks Usman

Posted 3 years ago

“First time ordering and I'm not sure if I will again. Delivery fairly fast to Australia, but thats where the positives end. Ordered dresses and pants for my daughter AUS & UK size 8. I'm sorry but most look like they would just fit my 6yr old granddaughter. 3 dresses and up to 3inches difference in each when compared. 2 pr of pants, waists 3 inches different. I sew and there is no way these clothes are standard sizes. Maybe standard Chinese sizes! Also, fabric very cheap.”

Helpful Report

Posted 3 years ago

Hey Jenny, Thanks for letting us know the sizes weren't on point. We aim to stick to our size guide as much as possible, so I'm really sorry this wasn't the case for these items. I've raised this with our Quality control and buying teams, so they can speak to our suppliers and make sure they stick to our size guide in the future. Please return these back to us, using our returns portal and we'll get these refunded as fast as possible - https://nzprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 3 years ago

“Sizing not always great, I bought an oversized sweatshirt and t-shirt in exactly the same size the sweatshirt was oversized however the t-shirt was no we here near being oversized-slightly frustrating x”

Helpful Report

Posted 3 years ago

Hey, Thanks for letting us know and I'm sorry to hear the sizing wasn't on point. I've raised this with our Quality Control team, so they can run further checks on the stock and pass on any feedback for improvements to our supplier, to reduce the chances of this happening in the future. Thanks Usman

Posted 3 years ago

“Really disappointed in the quality of the clothing. I brought some jogger and the back I lower then the front (super odd) the photo shows thick looking joggers a and what I received was flimsy. Almost like cheap pj bottom”

Helpful Report

Posted 3 years ago

Hey, Sorry to hear your haul wasn't up to our usual standards. I'll raise thsis with our QC team, so they can run further checks on the stock and pass on any feedback to our suppliers. Please return them back to us, using the free returns label on the delivery note and a refund will be processed once our warehouse logs them back. Thanks Usman

Posted 3 years ago

“It’s good to know the truth about your partner’s sincerity. When I had a suspicion on my cheating ex, I spoke to premiumspyglobal@ Gmail com through email who helped me remotely access his phone to see the Call logs and Text messages, Imessage, GPS Tracking iOS and Andriod. I was able to know i have been living with a cheater all along, there is no need to stay with a cheater so I had to quit. If you need similar help contact Premium Spy Global”

Helpful Report

Posted 3 years ago

“First let me start by saying that it took an entire month for me to receive my order. The FedEx tracking link never updated or showed any progress or movement with my items. Neither did my PLT thing app. When I would check my order in the app it kept saying the same thing (that my order was dispatched and would arrive May 4th). It’s now May 20th and I just received my order this morning. I placed my order on April 21st. I am giving them three stars because most of my items fit well. But I will not be ordering from them again. Their website does not show customer reviews or photos and I don’t like that seeing as though I normally gauge what size and what items to order based on customer reviews. Also, I am missing an item.”

Helpful Report

Posted 3 years ago

Hi Ryan, Sorry to hear that your parcel was late, due to limitations with couriers because of current on goings around the world delays are expected. I'm glad to hear you have now received tour items. We have a handy size guide that can be located here: https://www.prettylittlething.us/size-guide to help make your decision on an item easier I've dropped you an email so that we can look into this missing item you have mentioned, please check your inbox along with your spam and junk folders for this. Thanks Alex

Posted 3 years ago

“I usually get quite a lot from pretty little thing But recently I feel it’s very overpriced for the quality I’m receiving. My most recent order came and the tops are see through low quality and look NOTHING like the picture. Very disappointed and I won’t be ordering from here again :/”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear about your recent experience, we have passed your feedback onto the team to take a further look at the items. I've dropped you a private message to discuss further. Thanks, Alex

Posted 4 years ago

“I’ve always had a good experience with pretty little thing but some items selling for quite a lot have been VERY see through! I always worry when I buy from there now that is going to be see through. I once bought some shorts and you could see literally EVERYTHING! However most items are amazing and would recommend in that sense. Things like hoodies, T-shirts, joggers are great for quality. Other things like cycling shorts and bodysuits are extremely see through. X”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear the items were see through and that you love our hoodies. Please return these back to us and we'll investigate with our suppliers, to ensure this doesn't happen as often in the future. Thanks Usman

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews