PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first time ordering from PrettyLittleThing.com The online experience was over all pretty easy (except for my own indecisiveness on which colour dress I wanted as the dress I ordered came in 2 colours). For the most part, the dress does look the same as is in the pictures on the site and it helped knowing the models height to compare to my own for sizing. The sizing fit as the sizing chart said so there was no issues there. The quality of the specific dress I ordered is not the best - I did not expect it to be of top quality for the price I paid however for a black dress I was surprised it is see through. The style is very cute so I got a black liner for it and problem solved. I just hope maybe going forward they add liners to some of the thinner material items - would happily pay extra for it :) It arrived within about a week (I live in Canada) which was way earlier then the original delivery quote - so that was a nice surprise. The package it came in was pretty as well. The moral of the story here is PrettyLittleThings offer cute pieces for cheap prices - you pay for what you get so maybe other items are of better quality but if the price for the item seems to good to be true - don't expect the best quality. I would order again from them.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to provide your feedback. I will pass on your feedback to the dresses team to see if we can include Liners with all dresses. Again, thank you for bringing this to our attention so we can continue to improve our products. Thanks Kay

Posted 5 years ago

“The prices are good for those on a budget but the actual items themselves look and feel cheaply made. I wish the PLT website allowed product reviews so you can see which ones are worth buying.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that you're not happy with the quality of the clothing and I will be sure to pass your feedback onto the relevant teams as we're always looking at ways to improve how things are done here at Pretty Little Thing. Feel free to return any items you're unhappy with through our quick and easy returns portal by clicking here - https://usprettylittlething.intelligentreturns.net/ For more info on how to return from the USA, click here - https://www.prettylittlething.us/returns-policy - Shahbaz

Posted 5 years ago

“I generally don't do reviews on products because I don't really have the time being a full time student etc however, I ordered a dress from PLT to see Huda Beauty in London and it didn't come in time. When it did eventually come, the packaging was already ripped; luckily the dress wasn't damaged or dirty. Despite my issues with the delivery of the product, I can't fault the dress or the price I paid for it (think it was £6?).”

Helpful Report

Posted 5 years ago

Hey Zahra, Sorry to hear you had issues with delivery. Our logistics team are looking into this with the courier, to find out what happened and what actions we can take to reduce the chances of this happening in the future. Glad to hear you loved your dress though and all the best in your studies. Thanks Usman

Posted 5 years ago

“I am pleased with the delivery but for the quality of the product, there is a lot if scope for improvement. It does not reflect the pictures and I would say especially the dresses. But hoodies and jackets are very nice and better quality.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. I'll pass on your feedback to our website team, so they can check make sure the images better match the items and reduce the impact of studio lighting. Glad to hear you loved the hoodies and jackets though. Thanks Usman

Posted 5 years ago

“I love how plt has klarna: installment payments without interest. So i can still get the items I want even if I don’t have all the money on hand”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“The dress I ordered was a size 4 and I got an 8. So fit was not satisfactory.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry for the confusion with our sizing. As we're a UK based retailer, all our items are labelled in UK sizes, which would be the equivalent to the US size ordered. A US size 4, would come labelled as a UK size 8. You can view more information on our size guide here - https://www.prettylittlething.com/size-guide If you don't love your dress, you can return it back to us, using our returns portal for a low cost fee - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“You get what you pay for. The material isn't horrible but fades rather quickly. I placed my order during their Black Friday Sale and received it that Monday. My only complaint was, I was not there that Monday to sign for my package and they didn't over redelivery. Not sure if that's an issue with PLT or the partner companies they use to delivery their packages. Overall satisfied with the amount of clothes I got for the money I spent.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your order didn't land with you. I can see you ordered was sent out with USPS, so they should have left a calling card after the delivery attempt, so you could arrange another delivery or collect from the post office. I'll raise this with our logistics team, so they can speak to the driver. If you have any issues with the items, please reach out to our customer service team and the'll be happy to help 24/7. Thanks Usman

Posted 5 years ago

“I bought a white bralette and made sure it was a small, which is my correct size. It ended up being to tight to lift over my shoulders, but it fits the bust. I fixed it and sewed it. I think it should be mentioned when certain clothes run smaller or larger, it would help a lot. Thanks!”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the sizing wasn't on point. Sizing can vary slightly depending on the style and fitting, however, we do try to stick to our size guide as much as possible. I'll raise this with our buying teams though, to see if this is something we can include on site in the future. Thanks Usman

Posted 5 years ago

“Prompt delivery , clothes were ok not the best quality but you pay for what you get I suppose. Great variety to pick from”

Helpful Report

Posted 5 years ago

Hey, Happy to hear you haul landed with you on time and you loved the variety. I'll pass over your feedback to our buying team to see what we can do, whilst keeping our prices competitive. You can return any items that weren't on point back to us for a refund, using our free UK returns label. Thanks Usman

Posted 5 years ago

“wasnt the same as i thought on the model, cheap material, too big for a size 6”

Helpful Report

Posted 5 years ago

Hi Sonia, Thanks for the feedback we'll pass this on to the team. I'll drop you a private message to discuss further. Alex

Posted 5 years ago

“Delivery and everything is fine, but for some reason the sizes I order the clothes in is never what is delivered to me. I order a size 14 and my clothes come as size 16 and 18. That needs to be fixed!”

Helpful Report

Posted 5 years ago

Hi, That’s great to hear! about the delivery. I can see that your ordering from the US, our sizes are converted from the US to UK sizing. I'll drop you a private message to expalin further. Alex

Posted 5 years ago

“Was missing 3 items . The things I did get were super cute tho . Customer service sucks”

Helpful Report

Posted 5 years ago

Hi Jaerra, Sorry to hear that you have not received 3 items, we want to take a look into this, I've dropped you an email so we can get this sorted out. Please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“Not had the 30% off second purchase that was offered in the email.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear the 30% discount didn't apply to your second purchased as offered in the email. I've sent you an email so I can look into this for you. - Shahbaz

Posted 5 years ago

“I’ve ordered twice from here. Once last year around the fall holidays: I ordered a long sleeve crop. I didn’t expect what I received. People hype this website from Instagram influencers to YouTubers who review their products and etc. But when I got the shirt, the shirt itself was scratchy on the inside and the material wasn’t that great. The way the crop looked wasn’t that bad because it did look similar to the photo but it felt like I had gotten an item for 8 dollars on wish. Also, keep in mind that I had waited for a while to purchase this shirt. It was pricey so I bought it on sale around Christmas. For a shirt that’s supposed to be pricey, you’d think you’d get a long sleeve crop that’s good material. I didn’t bother returning mostly cuz I tried to see if I could stick it out but I ended up donating it lol. On the other hand, this website has good reviews. This year— around two to three weeks ago, I decided to give this place a try again. It had been a while and there were sales so I purchased a Lacey bra —a bralette mostly which was better material. I wish it had fabric on the inside of the cups tho so the lace wouldn’t feel so scratchy but that’s my fault for purchasing a lace bralette, without checking if the cups had fabric. And for forgetting that lace bralette or bras in general are not always made for comfort. It’s not bad tbh. Wish the lace was less scratchy forsure. I think that if you purchase their stuff on the app Dote, your mostly likely to have a better experience and guarantee better quality. I had purchased the long sleeve crop on their website but i had bought the bralette by shopping on Dote. Anyways, I just wanted to write down my experience here.”

Helpful Report

Posted 5 years ago

Hi Ash, I'm sorry to hear the items weren't what you expected them to be when they arrived and I will be sure to pass your feedback onto the relevant teams as we're always looking at ways to improve our clothing line to suit the needs of our customers and improve the customer experience also. If there is anything else at all we can help with just drop us a message on either Facebook/Twitter/Instagram/Whatsapp but of course if email is more you’re thing you’re more than welcome to drop us a reply at customer.services@prettylittlething.com. We’re here for you 24/7. - Shahbaz

Posted 5 years ago

“Packaging was cute. Materials was great. The only thing I had an issue with was with a pair of shorts...”

Helpful Report

Posted 5 years ago

Hi, Glad to hear you like the material used on the items and I'm sorry you've had an issue with the shorts. I've dropped you an email in regards to this so I can get this sorted out. - Shahbaz

Posted 5 years ago

Hi, So glad to hear that you love the materials and I'm so sorry you had an issue with the shorts. I've sent you an email in regards to this. - Shahbaz

Posted 5 years ago

“The refund it was faster”

Helpful Report

Posted 5 years ago

Hi, glad you're happy if you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 5 years ago

“The cloths arrived on time but the stitches were opened. The jacket looks different from the picture.”

Helpful Report

Posted 5 years ago

Hi Salamatu, I'm so sorry the stitching on one of your items arrived in this condition and that the jacket also doesn't match what's advertised on our site. I've dropped you an email so I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“ordered a size 10 in shoes and I got a size * and I didn't even get a return sheet. id like a second pair please ! but in the correct size.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you've received the shoes in the incorrect size and also didn't receive a return sheet inside your parcel. I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“Waist was tiny and legs where massive don’t know what kind of shape they think a size 16 is”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the you didn't love your haul due to the sizing. I've passed on your feedback to our buying teams, so they can review this with our supplier and make sure the items stick to our size guide. Please return it back to us, using the returns label on the delivery note and a refund will be processed once our warehouse log the returns. Thanks Usman

Posted 5 years ago

“im confused. if im a large, what size would i be?”

Helpful Report

Posted 5 years ago

Hey, We normally say you should get your usual size depending on the style and fitting you're after. You can view our size guide for more info here - https://www.prettylittlething.com/size-guide Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews