PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery of my items was fast and well packed/ protected. The items were of decent quality however the jeans I ordered made my legs look funny; baggy and tapered in the wrong places. Also I used clearpay, which I think is a great idea and makes purchases more feasible and budget friendly.”

Helpful Report

Posted 5 years ago

Hi Joanna, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 5 years ago

“Coats run small with short sleeves. Fast shipping but will have to pay a fee for international shipping to your bank. Overall it’s an ok website. Order may a size or two up.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback. To help with sizing we also have a handy size guide that can be found here: https://www.prettylittlething.com/size-guide Alex

Posted 5 years ago

Hi, Thanks so much for your feedback, we also have a handy size guide that can be found here: https://www.prettylittlething.com/size-guide Alex

Posted 5 years ago

“Ordered a dress, fits exactly like the model online. But the shipping is not as it says. Faster shipping would be so much better!”

Helpful Report

Posted 5 years ago

Hi Cindy, Glad to hear you love the dress and I'm sorry about the late delivery! I've gone ahead and refunded you for the shipping fee. I've dropped you a private message with further info on the refund. - Shahbaz

Posted 5 years ago

“Not fast delivery. Cute shirt.”

Helpful Report

Posted 5 years ago

Hi Andrea, I'm sorry to hear you're not happy with the amount of time taken for the parcel to arrive. I can see from the tracking that your parcel was delivered on 24th Oct 2019. Standard shipping to USA can take up to 7 working days excluding any weekends/holidays in-between so your parcel was delivered on time. For more info on our delivery timescales, click here - https://www.prettylittlething.us/delivery-information I'm also glad to hear that you love the shirt. If there's anything else we can help with, drop us a message anytime. - Shahbaz

Posted 5 years ago

“Price was perfect but the quality was hit and miss. Ordered a dress with wonky stitching but the returns fee is as much as the dress so I won't be sending back.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear you're not happy with the quality of the items and so sorry that you've received a dress with faulty stitching. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“Delivery is great ! , lovely clothing selection just the jeans aren’t great quality x”

Helpful Report

Posted 5 years ago

Hi, Positive feedback is always good to hear and I'm glad to hear you love the clothing selection we have to offer. I've sent you a private message in regards to the jeans. - Shahbaz

Posted 5 years ago

“I really appreciated the given code to use at check-out, allowed me to pay for priority shipping! I also loved my dress, fit and shined great :)”

Helpful Report

Posted 5 years ago

HI Thalia, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Okay, so I know PLT is good quality and all but the couriers are actually so bad. I ordered a top for an important thing TOMORROW and it still hasn’t came - my friend got hers right away and I ONLY live a few minutes away. My sister looked on the tracking and it said it gotten lost. I’m so angry.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you haven't received your parcel especially as you planned to wear this to an important event. I've dropped you a private message so I can chase this up for you. - Shahbaz

Posted 5 years ago

“Love the clothes I order all the time ... however a few items have gone missing and trying to get any help from customer services is hopeless ... they never get back to you ... and on 1 occassion i purchased 3 sweatshirts with a discount of 25% that never turned up I reordered them and PLT wouldn't honour the discount code so I had to pay full price.... delivery times are second to none ... customer services however are diabolical”

Helpful Report

Posted 5 years ago

Hi Linda, I'm so sorry that items have gone missing from your previous orders and that you've had no response from our customer service team regarding the recent queries raised. I've sent you an email so that I can look into this further for you. - Shahbaz

Posted 5 years ago

“Next day delivery was late by 2 days”

Helpful Report

Posted 5 years ago

Hey, I'm so sorry your parcels are being delivered late. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“Soft material white dress is a bit see through”

Helpful Report

Posted 5 years ago

Hey, I'm so sorry to hear the material on the White Strappy Detail Backless Cami Dress is a bit see-through. I have flagged this up with our quality control team to check the remaining stock immediately. Please return the dress back to us for a refund using one of our free returns couriers by clicking here - https://www.prettylittlething.com/returns-policy - Shahbaz

Posted 5 years ago

“Happy with most things but sizing not great, smaller thn a shop size 12 I keep having to send bk weekly, which for me isn't good I've had an operation so can't get to post office to send two bags bag of clothes”

Helpful Report

Posted 5 years ago

Hi Nooska, I'm so sorry to hear the sizing on our items isn't quite right and understand you're unable to keep visiting the post office to make your returns back to us due to recently having an operation. We do offer a Hermes pick up service, where the courier will collect your returns from your front door. You can arrange a collection by clicking here - https://www.hermesparcelreturn.co.uk/directReturns/return?clientId=276&childId=000 I've also raised the issue regarding the sizing of our items with our quality control team to investigate further. - Shahbaz

Posted 5 years ago

“So half of the items I ordered were awful quality and fit & have was lovely, and I know I’m going to get a lot of use out of the lovely items but the other half honestly belong straight in the trash (which is awful because I already only purchase fast fashion items like PLT if I know the item is going to be a staple because of all the fabric and textiles in landfills already) so I would just be weary of what you buy.”

Helpful Report

Posted 5 years ago

Hi Lucy, I'm so sorry to hear you're not happy with the quality of some of the items from your order. I've sent you a private reply so that we can get this sorted out for you. - Shahbaz

Posted 5 years ago

“I love pretty little thing there is always something you want. I do think most things are skimpy not very much you would actually wear in the winter without freezing.”

Helpful Report

Posted 5 years ago

“Great experience as far as customer service, price, returns and refunds. However, delivery sucks for international deliveries. The Royal Mail transfer to USPS is horrible. I wish they wouldn’t use USPS because they do not update their website and the mail couriers are horrible.”

Helpful Report

Posted 5 years ago

Hi, I'm glad to hear you're happy with the customer service/pricing and returned/refunds process we have in place. As for the shipping option, I will pass your feedback onto our logistics team as we're always looking at ways to improve the way parcels are delivered and with what courier. - Shahbaz

Posted 5 years ago

“I had trouble with getting my refund on time, but a representative by the name of Asim was very helpful and assured me that my problem would be taken care of.”

Helpful Report

Posted 5 years ago

Hi Taylor, I'm sorry for the inconvenience caused in getting your refund and I'm glad to hear that Asim was helpful and made sure your query was taken care of. If there's anything else we can help with, drop us a message anytime. - Shahbaz

Posted 5 years ago

“Ordered a sweatshirt and it's very nice quality and fit. The only let down is PLT use Hermes as their delivery service in the UK. Hermes are consistently unreliable and as per usual were late delivering my package. Wish PLT would consider using a different courier.”

Helpful Report

Posted 5 years ago

Hi Janey, Loving your positive feedback. So happy to hear your love the brand as much as we do. I'm sorry to hear you feel this way though, about our delivery service, I'll definitely have your feedback passed over to the relevant team to be looked into and to help improve our service moving forward. Have a lovely day, Dominie

Posted 5 years ago

“I love PLT and think that they have very dope pieces, but whenever I order from them I always have to return half of my order because the sizing is so bad, and the return process is very complicated.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you're not happy with the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Material on everything was really nice. The problem I had was the size I usually wear in leggings didn’t fit me. I’m not sure why, they were cheap so I didn’t return them but they are still sitting here with the tags on them because I’d never fit them.”

Helpful Report

Posted 5 years ago

Hi Melissa, I'm sorry to hear you're not happy with the sizing of your leggings. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. To return them back please use our Online Returns Portal, it's really quick and easy to use and your refund will be issued once your parcels been scanned in at the Post Office: https://usprettylittlething.intelligentreturns.net/main/landing Thanks, Dominie

Posted 5 years ago

“Everything is super cute but most of my items sizing was off. Unfortunately they do not accept exchanges, charge for returns and shipping so I likely won’t reorder the item I really wanted.”

Helpful Report

Posted 5 years ago

Hi Gabby, Thanks so much for your review, We really appreciate your feedback regarding exchanges and our returns policy, I'll have this passed over to the relevant team to be looked into to help improve our service moving forward. Thank you, Dominie

Posted 5 years ago

Hey Gabby, Thanks so much for your review, I'm sorry to hear you feel this way about our returns policy and exchanges, I'll have your feedback passed onto the relevant team to be looked into and to help improve our service moving forward. Thank you, Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews