PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i got the package before the date ...... PrettyLittleThing C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O PrettyLittleThing C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O PrettyLittleThing +1 (8O5) 4IO 5O4Oso im pretty satisfied”

Helpful Report

Posted 1 year ago

“Their clothes are always up to standard very efficient and reliable”

Helpful Report

Posted 1 year ago

“Always on time and products as described.”

Helpful Report

Posted 1 year ago

“Well done to everyone at Prettylittlething . Your imaging towards womens sizes is outstanding . Kyra especially should be so proud of herself, she is beautiful inside and out .”

Helpful Report

Posted 2 years ago

“so over da moon // lol // so beyond buzzing to try my knickers they look soooooooooooo comfy ,fingers crossed I don't get any wedges. aghhhhhhhh absolutely buzzed.”

Helpful Report

Posted 2 years ago

“Great experience, they even refunded my money back”

Helpful Report

Posted 2 years ago

“always ordered my clothes from there, never had a problem (apart from sizing) and never had a delivery issue unless it was due to the weather”

Helpful Report

Posted 2 years ago

“Amazing clothes again 2nd order in last few weeks love all 7 items 🤩🤩🤩🤩”

Helpful Report

Posted 3 years ago

Hi Veronica, Great to hear your positive feedback if you need help with anything else just give us a shout! Thanks Hakim

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi Malcolm, Thanks for your positive feedback keep an eye on our new in section as we're always adding new lines. Thanks, Hakim

Posted 3 years ago

“Love the clothes and the sizes are amazeee. Also pay for next day delivery for a year and my parcels are never late! Love love love plt”

Helpful Report

Posted 3 years ago

Hey Rhian, thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. - Melody

Posted 3 years ago

“very nice clothes, some can look a bit cheap and tacky though, but mostly very flattering and very good prices”

Helpful Report

Posted 3 years ago

Hey, thank you for your feedback. We'll be happy to refund any unworn/unwashed items that are returned back to us. Take care. - Melody

Posted 3 years ago

“Excellent free returns, great sizing options. Occasionally an item arrives a slightly lighter colour than it appeared on the website but I've sent it back with no issues. Other than ethical and environmental reasons I see no reason not to shop at PLT.”

Helpful Report

Posted 3 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon! Thanks, Adam

Posted 3 years ago

“Item arrived very quickly, well made, i ordered a denim jumpsuit, fits and looks great, I would just say their clothes run small so just order a size up, would definitely recommend and order again”

Helpful Report

Posted 3 years ago

Hi, So glad to hear you are loving the brand as much as we are, have a great day and take care. Thanks, Jordan

Posted 3 years ago

“always fits and great quality!”

Helpful Report

Posted 3 years ago

Thanks for your positive feedback Tyler, it's much appreciated! Come hit us up any time. Chris

Posted 3 years ago

“Love Pretty little thing great price fast delivery and good quality”

Helpful Report

Posted 3 years ago

Glad to hear that you're happy Tracey, come check out our new in again soon. Chris

Posted 3 years ago

“Well I’ve been ordering from them for about 2 years now I think... I don’t really have nothing negative to say. I get my package on time but then again covid smh delays things. I have not ever gotten the wrong size of things. I sometimes have to size up on certain bodysuits. I feel like the material in certain items should be stated a little better. Other than that I love them. Also give discount codes to exclusive customers lol I’m sorry but man I love y’all”

Helpful Report

Posted 3 years ago

Hey Panda, Glad to hear your loving the brand as much as we do, I can assure you your feedback will be passed on so we can make a service even better. In the meantime keep an eye on our new in section as we're always adding new lines. Thanks, Hakim

Posted 3 years ago

“Items arrived promptly and the quality of everything that I ordered was excellent. Clothing are well made”

Helpful Report

Posted 3 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 3 years ago

“I purchased a striped, off the shoulder dress. Shipping time was good. The shipping date was accurate! The fit was perfect! I’m tiny (5’2 115lbs not curvy at all) and their size 2 was a great fit! The material of the dress was not cheap at all! Very happy with my purchase!”

Helpful Report

Posted 3 years ago

Hey Brittany, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 3 years ago

“5 Stars :)! Great delivery times and all wrapped and bagged lovely! All items fit great and the prices are so affordable too! With even extra discount too! Great Great service! And also really good information when your parcel is arriving and when and what time :) :) clothes always wash up great too, never shrinks and always has there shape! Definitely will be shopping on line again soon :) :) :)”

Helpful Report

Posted 3 years ago

Hey Charlotte, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 3 years ago

“Just ordered lots of hoodies their are gorgeous wash well very comfy and look amazing”

Helpful Report

Posted 3 years ago

Hey Elle, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 3 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews