PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing items nobody responding so I have to call bank”

Helpful Report

Posted 2 years ago

“Each time I have ordered using next day delivery it has been lost or delayed for 48 hours so no point paying for the higher delivery cost. They didn’t notify me they had lost my order either I had to contact them.”

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Posted 3 years ago

“Clothing is "okay" but sizes come up small. Every order placed on "next day delivery" has arrived late, their idea of "compensation" is to give you a code for free next day delivery on your next order, this code usually expires within a week - forcing you to shop with them again to make use of your "compensation", whether next day delivery is paid for or a "compensation code" it is ALWAYS ATLEAST 2 DAYS LATE. They refuse to give refunds on delivery costs even though they arent providing the delivery service paid for. They take weeks and weeks to process returns and refund returned items. Customer service poor and unproffessional - refused to provide name, num or email for a manager.”

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Posted 3 years ago

“The fabric is TERRIBLE. Just awful quality. I took out a shirt and it felt like those plastic covers you put on picnic tables. I understand the appeal of fast fashion though, sometimes you have no choice, but don't think that you're going to take a piece out of the bag and you'll be impressed by the craft of it (strings coming out of buttons, sewing askew, etc.)”

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Posted 3 years ago

“Don’t get me wrong, I love plt so much some of their items of clothing are my go too items, but the sizing is terrible, I’m a size 6/8 in shorts/skirts and things like skinny jeans. & then when I order a dress, I can’t even fit into a size 12? Tell me how that makes sense.”

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Posted 3 years ago

Hey Elise, Sorry to hear you're having sizing issues please can you get in touch with customer service team and we'll certainly look into this for you. Thanks, Hakim

Posted 3 years ago

“I’ve purchased from this company twice, both times it gave me a delivery date and my package came two weeks later. This time I haven’t received my package yet and it was supposed to be delivered last week. When you try and get ahold of customer service, they just tell you to keep waiting. Super frustrating and makes me not want to purchase from them again. I thought I’d give them another shot and figured the first mishap was a one time thing, but it seems this Is just how this business runs.”

Helpful Report

Posted 3 years ago

Hi Lorren, sorry to hear your orders have not been arriving on time. Totally understand why you feel this way it is never nice waiting for your new clothes to arrive I have checked your recent order and can see we have refunded your shipping charge for you and we are expecting this to arrive within 24 - 48 hours. Please keep an eye on your tracking for further updates- Melody

Posted 3 years ago

“I ordered an outfit on January 7th and it said that it should be here on January 18th so I ordered it. It’s been 8 days and I’m getting no updates on where my order is or if it even shipped I’m freaking out because my birthday is in 5 days and I wanted to wear that but I don’t think it’s gonna get here when it was supposed to. :/”

Helpful Report

Posted 3 years ago

Hi Destinie, I'm sorry your order isn't with you yet and to hear you're struggling to track this, I appreciate this was purchased for your birthday. I've looked into this for you and have sent you an update via private message, please reply to this is there's anything else I can help with. Thanks, Em

Posted 3 years ago

“Hello, I can’t find an email I could write to... I’m wondering if I have to place an order again if my package was lost and you said I’m going to get a refund?”

Helpful Report

Posted 3 years ago

Hey Aleksandra, I'm sorry to hear about your order. If this has been refunded, please feel free to reorder on site as normal. If you need our email address in the future it's customer.services@prettylittlething.com and you can find all our other contact info here: https://www.prettylittlething.com/contact-us Thanks, Adam

Posted 3 years ago

“I have ordered in the end of November with an expected delivery date 15th of December. It’s January 9th and I still have no information about my package. I wrote to PLT and got no answer... I can understand many things and I was trying to wait patiently, but having the last update on 23th December makes me a little bit fed up now.”

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Posted 3 years ago

Hi Aleksandra, I'm really sorry to hear you haven't received your order yet, thanks for your patience with this. I have just messaged you privately to get this sorted for you. Thanks, Adam

Posted 3 years ago

“I got gym leggings for christmas and wore them for the first time today and did ARMS did not even squat and they ripped along the seam. I have never had leggings rip the first time I wore them and I’m very frustrated.”

Helpful Report

Posted 3 years ago

Hey Gia, I'm really sorry you've received a faulty item, I can assure you it's not our usual style. Could you please contact us on one of our Social Platforms using the below link with your order number, email address, a picture of the faulty item and the full name of the faulty item so I can look into this further for you: https://www.prettylittlething.com/contact-us Thanks Hamza

Posted 3 years ago

“I ordered something that I’m supposed to receive today, and yesterday that’s when I received an email talking about, a 4 days delay. Y’all be messing up with pple’s plans. Now I will travel without my order. Smh. Went on to write “this is not our usual style” then why everyone is complaining in the review section.This was my first time and never again”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear you have not received your order yet, taking a look I can see that your order is still on its way to you. I've dropped you a private message with further info. Thanks, Alex

Posted 3 years ago

“Hello, I ordered some clothes it says that it has been delivered however, I have not got it... I’m so disappointed because I needed the clothes for an event. So please could you make sure it actually gets to me.”

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Posted 3 years ago

Hi Viktorija, sorry to hear about this, let get this looked into, I've dropped you a message to get some details from you. Thanks, Alex

Posted 3 years ago

“I ordered some pjs in a size 8, as they looked quite fitted and I wanted them a bit bigger ( I’m usually a size 6) and they have came and the band on the top is so tight, you would be lucky if it fit a child. Also the bottoms where very see through.”

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Posted 3 years ago

Hi Beth, I'm really sorry you are unhappy with your items received, please contact our Customer Service Team using the link below who'll be able to help you resolve this issue as soon as possible: https://www.prettylittlething.com/contact-us Thank You Abbie

Posted 3 years ago

“I ordered what I thought were baby blue sweatpants, as they looked that way in the photos. They arrived and they were navy blue. I even double checked to see if they sent me the wrong thing but no, they completely catfish with their photos. I will say that they are very cozy sweats and soft.”

Helpful Report

Posted 3 years ago

Hey, I'm really sorry you've received an incorrect item, I can assure you it's not our usual style. Please contact our Customer Service Team using the link below who'll be able to help you resolve this issue as soon as possible: https://www.prettylittlething.com/contact-us Thank You Abbie

Posted 3 years ago

“Very frustrated with my order, ordered a coat that was full in stock every size and it didn’t turn up with the other stuff i ordered only to see they said it was ‘out of stock’ thankfully refunded, went back on the app and was once again in stock all sizes so went to re order in the same size with my next day delivery and still hasn’t turned up 5 days later! Friend ordered off my app few days ago and it came the day after ASAP, so disappointed as i never had a bad word against this brand but becoming very unreliable now, very annoyed.”

Helpful Report

Posted 3 years ago

Hi Kitt, Really sorry to hear that you've still not managed to get the coat. I've not been able to find your order with the information given, please could you email us at customer.services@prettylittlething.com with the order details so that we can look into this? Looking forward to hearing from you. Chris PLT Resolution Team

Posted 3 years ago

“I ordered the PLT grey multi embroidered joggers. The shipping was good, but there were two letters missing from the joggers? On the jogger it says “prett littl thing”. This really disappointed me.”

Helpful Report

Posted 3 years ago

Hey. I'm really sorry you are unhappy with the items you have received, we'd love to get this sorted for you. Please can you get in touch with our customer service team on either our social media platforms or via email so we can advise you further and get this sorted for you right away. Thanks, Hakim

Posted 3 years ago

“First time, the order got lost. Second time, it's a week late :)”

Helpful Report

Posted 3 years ago

Hey, Sorry to hear about your experience with us on this occasion. We're looking into this with our courier partners to find out what happened and what steps we can put in place to stop this from happening in the future. I can see the order has now been delivered and I hope you love your haul. Thanks Usman

Posted 3 years ago

“I ordered a pair of joggers and I’m really disappointed! One leg of the joggers is tight and short and the other side is very loose and long looks like two different size joggers on Both sides 🤷🏼‍♀️”

Helpful Report

Posted 3 years ago

Hey there, So sorry to hear this. Our customer service team has issued your refund for the joggers and this has been reported to our quality team. We'll make sure that the stock is up to our standards. Thanks, Chris

Posted 3 years ago

“I’ve been waiting for my outfits I ordered for 5 days and my birthday is next week and I needed them outfits🤦🏽‍♀️😒.!”

Helpful Report

Posted 3 years ago

Hi there, So sorry to hear that you've not received your outfits for your birthday. I've not been able to bring up the order information from the details provided, please email us at customer.services@prettylittlething.com with the order information so that we can look into this for you. Thanks, Chris

Posted 3 years ago

“Some of the clothes received were cheap materials with threads hanging from one of the dresses ,leggings were see through and sizing way off ,I'm normally a size uk 6 but had to order leggings in size four as ones i ordered in a six were way too big .”

Helpful Report

Posted 3 years ago

Hey, Sorry to hear the the quality wasn't on point and the sizing wasn't up to our usual standard. I've raised this with our quality control team, so they run further tests on the items to make sure this was a one off and pass on any feedback to our suppliers to reduce the chances of this happening in the future. Please return any unsuitable items back to us for a refund in the usual way and our warehouse will process a refund back to the original payment method once they log the returns back. Thanks Usman

Posted 3 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews