PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery for a year and my last order took 4 days to arrive. Hermes are letting PLT down”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry to hear your last order with us took 4 days to arrive. I have flagged this up with the relevant team and the courier as we're always looking at ways to improve the delivery service we provide especially as you're a PLT Royalty customer. I've dropped you a private message in regards to this. - Shahbaz

Posted 4 years ago

“Last 2 orders I got, got sent the wrong bag and the other I got 2 different shoes in one box, amateur.”

Helpful Report

Posted 4 years ago

Hi Lauren, I'm so sorry about this! I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 4 years ago

“Had an issue with the delivery of my order and I'm still waiting for a response to my concerns three weeks later...”

Helpful Report

Posted 4 years ago

Hi Paige, I'm so sorry you haven't had a response to your email regarding your delivery. I've dropped you an email in regards to this. - Shahbaz

Posted 4 years ago

“The joggers I ordered look and fit nothing like the picture. It’s my size, if I ordered A size smaller the waistband would suffocate me. Material is cheap. Nothing looks or fits like the pictures they have on their website. This is my first and LAST time ordering from them. There are many cheap online boutiques with better clothing”

Helpful Report

Posted 4 years ago

Hi Cory, I'm so sorry to hear the joggers don't match what we sell on our site and that they don't fit quite right either. I've dropped you an email so I can get this sorted out for you. - Shahbaz

Posted 4 years ago

“Fast delivery in my opinion but I selected Plus sizes and U.S sizes that I typically wear and nothing fits. Highly disappointed.”

Helpful Report

Posted 4 years ago

Hi Nelly, I'm so sorry to hear that the items don't fit quite right. As we're a UK clothing company, most of our items come with UK sizing attached on the labels so we send out the equivalent UK size that matches up to the US size. Feel free to return these for a refund using our quick and easy returns portal by clicking here - https://usprettylittlething.intelligentreturns.net/ Returns cost a maximum of $4.00 and it's cheaper to return through the portal as compared directly through your local post office. Also, check our size conversion guide to help with choosing the best size for each item on future orders - https://www.prettylittlething.us/size-guide - Shahbaz

Posted 4 years ago

“Ordered 8-10 working days ago and my order still hasn’t come :/”

Helpful Report

Posted 4 years ago

Hi Nicole, I'm sorry to hear you haven't received your parcel! I've sent you an email so that I can chase this up for you. - Shahbaz

Posted 4 years ago

“Dress was ok material but wayyy to small”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear the sizing wasn't on point. Sizes can vary depending on the style and fitting of the item, however, we do try to stick as close as possible to our size guide. I've asked our Quality Control team to check the stock to make sure they're not too far out and to speak to our supplier if necessary. Thanks Usman

Posted 4 years ago

“Usually order with PLT and is amazing service this time not so good. I understand it’s almost Christmas but ordered my clothes Wednesday before 10 pm next day delivery and didn’t come till Monday. Missed my Christmas party so sent it all back :((”

Helpful Report

Posted 4 years ago

Hey, Really sorry to hear your order didn't land with you in time for your Christmas party. I've checked this for you with the courier and the order was misplaced at their depot, so they couldn't get it to the driver in time. I've arranged for the postage cost to be refunded back to you and the invoice will update within 72 hours. I can see we've received the dress back and this was refunded on 20/12/19. Thanks Usman

Posted 4 years ago

“I purchased 2 Maxi Dresses from Pretty Little thing. They came quickly (on time). I opened them and the first "Maxi" dress turned out to be a VERY short mini dress of some kind. Couldn't have been further from the picture (Deemed it must be entirely the wrong item). The second Maxi dress was meant to be a cold shoulder, with a leg split with lace. I found the lace split was on the back of the dress rather than the front and the head opening of the dress was stitched together so I was unable to put the dress on. Customer service was good, they got back to me very quickly but only refunded the cost of the order and left me with 2 useless dresses and having to order more from other sites.”

Helpful Report

Posted 4 years ago

Hey Louise, Sorry to hear about this but glad our customer service team had your back. You can recycle the dresses with our partners regain for discounts on future orders with us or selected retailers - https://www.prettylittlething.com/regain Thanks Usman

Posted 4 years ago

“ordered a body suit, even sized up and it was so see through! You can see everything!!”

Helpful Report

Posted 4 years ago

Hey Kayleigh, Sorry to hear you didn't love your haul. I've passed your feedback over to our Quality Control team, so they can check the stock and speak to our supplier if necessary. Please return this back to us and once our warehouse log the returns, a refund will be processed to the original payment method. Thanks Usman

Posted 4 years ago

“Packages take way to long to be delivered that’s my only issue”

Helpful Report

Posted 4 years ago

Hey, Our standard delivery can take up to 7 working days, however, we're always working with our couriers to get these delivered as soon as possible. If you need your order as fast as possible, we have an express shipping method for the order to be delivered within 3 days. Thanks Usman

Posted 4 years ago

“I found the quality of the maternity wear to be very lack lush... further still a pack of three tops same style all fit differently. That was very disappointing. Two stars just for the delivery and that I can just about use the items for bed of housework.”

Helpful Report

Posted 4 years ago

Hey Lee-Anne, Sorry to hear you didn't love the sizing and the fitting was all over the place. I've passed on your feedback to our Quality Control and buying teams, so they can check the stock and make sure all the items are within our size guide, speaking where necessary to our suppliers. Any items you don't love can be returned back to us for a refund. Thanks Usman

Posted 4 years ago

“quality of clothing is horrendous and clothes never look like the image!”

Helpful Report

Posted 4 years ago

Hey Katie, Sorry to hear you didn't love your haul. I've passed this over to our buying and website teams, so they can work to make sure the images better match the item and reduce the impact of studio lighting. Any items you're not happy with, you can return for a refund, which will be processed once our warehouse log the returns. Thanks Usman

Posted 4 years ago

“Delivery was meant to come on 8th of December ready for my party on the 9th of December but didn’t come, can’t On the 13th I’d December! Need to sort this out ASAP or I’m not ordering from there again. Also came and the bags were already open”

Helpful Report

Posted 4 years ago

Hey, I'm sorry to hear your order landed with you so late. I've refunded the delivery cost back to the original payment method and it'll show in the account by the end 03/01/19 at the latest. We've looked into this with the courier and the order was delayed at their depot. They've taken internal action to reduce the chances of this happening in the future. Thanks Usman

Posted 4 years ago

“My order didn’t come within the next day delivery it should’ve done. I ordered a dress in 2 sizes because I never know which size is right at PLT as they all differ so much! One was too small but the other was absolute huge! It seemed like a much bigger difference than 1 size between them. The material was cheap & neither dress suitable.”

Helpful Report

Posted 4 years ago

Hey Jade, Sorry to hear your order was late and you didn't love your haul. I've arranged for the postage cost to be refunded back to the original payment method and it'll show in the account by the end of 03/01/20. I can see you've returned the items back to us and a refund was processed on 20/12/19, so this should show back in the account. Thanks Usman

Posted 4 years ago

“None of my clothes fit but everything looks nice , and my package was lost in the mail for almost a week the website said it was delivered when it wasn’t”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your order didn't land with you in time. I checked the tracking and the courier advised delivery was attempted on December 9th. There was no-one in at the time to accept the order, so they held it at the post office for collection. So'll raise this with our logistics team who can look into this with the courier company. Please return the items back to us, using our low cost returns portal and a refund will be processed once the items start making there way back to us - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 4 years ago

“The items I ordered were very inexpensive. The quality was pretty low, which is probably what you would expect for the price. The fit was a bit odd on both - one item was reasonably loose fitting (as expected) but the size of the opening makes it a bit tricky to get on and off. The other is very short in the body but extremely baggy at the waist at the back. The buttons do not stay done up either, which means it is not terribly wearable.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear the sizing wasn't on point. I've raised this with our quality control and buying teams, so they can check the sizing and make sure our suppliers stick to our size guide. Please return the items back to us, using the free returns label on the delivery note and our warehouse will process a refund back to the original payment method once they log it back. If there's anything we can help with, you can reach out to our customer service team 24/7. Thanks Usman

Posted 4 years ago

“Only gets 2 stars because the return service was fast and I had my refund in about 3 days. But the clothes were horrible... even with 50% off, $25 was too much for the dresses I bought. The material was so cheap. SHEIN and other super cheap Chinese websites are better quality. I was horrified.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear about your order, glad your refund was fast, we'll pass the feedback on to our quality team. Alex

Posted 4 years ago

“I was sent the wrong size so I just returned the shoes with no problem.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear that this happened. Glad that you had an easy time making your return. Our US sizes are converted to UK sizes when orders are made. I'll drop you a private message to discuss further Alex

Posted 4 years ago

“Fairly fast delivery. Dress was very cheap material and completely unflattering. But - the worst issue was the SMELL on the dress/bag. Smelt like something died in it and it was SO strong I gagged when trying it on. Never smelt anything so horrendous.”

Helpful Report

Posted 4 years ago

Hi Sasha, Sorry to hear about this, we want to take a look into this further. I have sent you an email to get some details from you. please check your inbox along with your spam and junk folders just in case. Thanks, Alex

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews