PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The v-neck in the dress I ordered was so wide it exposed my entire chest...”

Helpful Report

Posted 4 years ago

Hi, So sorry the v-neck on the dress you've received is so wide! I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 4 years ago

“I ordered a dress that looked to be very fitted. It was not. It hung off me everywhere and had no shape to it whatsoever.”

Helpful Report

Posted 4 years ago

Hi Rhea, I'm sorry to hear the dress didn't arrived looking fitted as shown on our site. I've sent you an email so that I can look into this further. - Shahbaz

Posted 4 years ago

Hi Rhea, I'm so sorry the dress isn't fitting as advertised on our site. I've sent you an email so that I can look into this further for you. - Shahbaz

Posted 4 years ago

“After waiting for my high knee boots I finally have a girls night out where I can use my new boots For the first time, that I couldn’t enjoy because the heel of my boot came off! in the middle of the night! girls know how embarrassing this is. I used to love pretty little things store but I’m completely disappointed with this experience. Lesson learnt, I rather spent a $100 With good Quality, trustworthy shoes, than $40 for some useless shoes. A completely waste of time and money.”

Helpful Report

Posted 4 years ago

Hi Fernanda, I'm so sorry that the heel on the boots came off whilst worn on a night out and totally understand why you feel disappointed. I've sent you an email so that I can get this looked into further. - Shahbaz

Posted 4 years ago

“Fabric is super thin and have threads all over the item.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear about this. we'll pass the feedback on to the teams, please return any unwanted items to us for a refund using our standard returns process located below. https://www.prettylittlething.com/returns-policy Alex

Posted 4 years ago

“OMG Nothing like in the photo and I’m sick of this happening time and time again From now on I will be spending more money on a better site for better quality Poor, poor and a massive let down. Shop else where!!!!!”

Helpful Report

Posted 4 years ago

Hi Sarah Sorry to hear about your order not being like the image on the site. If you ever receive an item like this just let us know on the link below https://www.prettylittlething.com/contact-us and drop us an image of the item and we can look into this further. Alex

Posted 4 years ago

“I paid £5.99 for next day delivery and didn’t revive it for a following 3 Days I was in a rush for my Oder as it was really needed! Although I was happy with my product when it finally came and 5 emails later I received my £5.99 back thanks to Jordan”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear that your parcel arrived late, glad we managed to get this sorted out for you in the end. I'll drop you a private message to follow up. Alex

Posted 4 years ago

“Not great quality clothes, returns take forever to get back, not great customers service”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback, if you have not had confirmation on a return within 14 days UK or 21 days internationally just drop us a message on the link below and we can take a look into this for you. https://www.prettylittlething.com/contact-us Alex

Posted 4 years ago

“I wasn't able to order a pair of shoes for my sister on my account using her credit card. Also, you cannot add an international billing address to the US site even though the shipping address is within the US. I had to order through the UK site, which meant the pair of shoes did not arrive in time for her graduation.”

Helpful Report

Posted 4 years ago

Hi, We have a variety of sites for different countries depending on where your wish to order to. Regarding the card used, I'll send you a private message to discuss further. Alex

Posted 4 years ago

“I always order from PLT, but this time round I’m not impressed...I ordered two items of clothing and paid for next day delivery on Tuesday and it still has not arrived! I needed the outfit for this weekend and it never arrived.”

Helpful Report

Posted 4 years ago

Hi, sorry to hear you have not received your order just yet. We have taken a look into this for you and an email has been sent to your register email address regarding the delivery of this order. Please, could you check your inbox along with your spam and junk folders for this. I'll drop you a private message on hear incase you need to reach me. Alex

Posted 4 years ago

“Paid €60 (on sale) for 4 items. TRASH quality. Disappointed. One of the striped shirts came in crooked and a sweatshirt i orders literally feels like paper. Ridiculous”

Helpful Report

Posted 4 years ago

Hi Angela, I'm so sorry that you're not happy with the quality of the clothing received for this order. I've sent you a private message in regards to this. - Shahbaz

Posted 4 years ago

“My two star rating is due to quality, BUT I guess you get what you pay for. Much better off saving my money and paying a little extra for quality in regards to casual or active wear. The leggings, I’ve order about 3-4 pairs, and ALL of them we’re so transparent they CANNOT be worn without something over them, so they’re basically pantyhose. Not sure why all of the INSTA photos advertise them as if they’re great fitting and non-transparent. Do not waste your money, they’re cheap clothing store $3 quality. In regards to the coats on the other hand, it is the total opposite. Great design, great quality and very reasonable price. The basic tops and blouses are horrible. Totally transparent and terrible quality as well. I ordered a White- T with a logo on it, assuming it would be loose fitting and great style, it literally looked like it was straight from the Alleys in La that sell $5 shirts with a plastered fake logo on them 🥴 It’s a hit or miss with items from this store. Not sure how they decide which items they will not tailor with quality and which items they will. Great style concept, but definitely needs improvement in quality considering it is advertised and marketed mainstream. Fashion Nova is a similar competitor and most of their items are very great quality, even for the basics. I have most of one order from over 6 months that I still haven’t returned yet, and decided to just use the basic tops I bought this round, even though the quality sucks. Would only order the coats or jackets from them again, anything else is a pass.”

Helpful Report

Posted 4 years ago

Hi Jessica, I'm sorry to hear that you're not happy with the quality of clothing and I will be passing this feedback onto our stock team we're always looking to improve the quality of our clothing. I've sent you a private message so that I can get some more info on the items that you aren't happy about so I can flag this also up with our quality control team. - Shahbaz

Posted 4 years ago

“I am quite disappointed as I am quite a loyal shopper on Pretty Little Thing. I ordered two items quite last minute and paid extra for next day delivery as I needed them ASAP. Two days later, I am still waiting in hope that they will turn up as I have very limited time now to receive them before they’re unable to be used for the event I ordered them for. This is very disappointing because I’ve had very few problems with this website in the past, but it has definitely made me more reluctant to purchase in the future if I need things quickly, as that’s the purpose of ‘next’ day delivery.”

Helpful Report

Posted 4 years ago

Hi Elicia, I'm so sorry that your parcel hasn't been delivered on time and understand you're not happy about this as you've paid extra for next day delivery for an event. I've sent you a private message with further info regarding the delivery of your parcel. - Shahbaz

Posted 4 years ago

“Been over 3 weeks and has not arrived. Quite disappointed.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear your order has not arrived yet. I have contacted the courier regarding this parcel for you and have also issued a refund on your delivery charge due to the late delivery. I'll drop you a private message with all the details. Alex

Posted 4 years ago

“I’ve been buying from pretty little thing for years and I’ve never had a problem but recently the sizing has been awful! I’ve bought clothing worth £60 and had to return them back twice because it didn’t fit me and that was using 3 different sizes, I email them and they told me to ‘check the size guide’ I bought clothes in a size 12/14/16 and not one fit me? So I don’t think a size guide is relevant. The delivery is always on time or before the expected delivery date. However the courier service is awful and quite a few times they have ‘lost’ my parcel or when they go to deliver it they will leave it outside my front door for everyone and anyone to see or take it. The returns process is easy and you only wait 14 days for the money to enter to your bank account.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear about the troubles you have had with your orders, We'll pass your feedback on regarding the sizes to get this looked into. Regarding the delivery, you can click on your Hermes tracking and set your delivery preferences (adding neighbors, safe locations, etc) Our evening and nominated delivery also use alternative couriers, these delivery options can be found on the link below. https://www.prettylittlething.com/delivery-information Alex

Posted 4 years ago

“The pieces I ordered looked great online and they came relatively quickly however some of the sizes fit very bizarre. I ordered standard sizes (size 4 in everything and they all fit very differently) I ordered a black jumpsuit And it was completely ill fitting I actually had to throw it in the garbage because no body type in the world would fit it. it was made terribly. Some of the items are cute but not worth the money spent sadly! I was really excited to get these pieces and now I have to start over and look again elsewhere”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry to hear that you're not happy with the sizing of our items and that some items didn't fit quite right either. I've sent you a private message in regards to this. - Shahbaz

Posted 4 years ago

“I’ve paid for annual next day delivery but all of my orders take in excess of 7-10 days for delivery...”

Helpful Report

Posted 4 years ago

Hi Cathy, I've taken look into your past three orders and these have been placed over the weekend. Unfortunately, our courier doesn't offer a delivery service on the weekend so your parcels were delivered the next working days which was a Monday. As for the latest order placed, I can see there was a delay that meant your parcel was delivered later than expected and I'm so sorry about this! I've flagged this up with our courier. For up to date info on our next day delivery cut off times to Ireland, click here - https://www.prettylittlething.ie/delivery-information - Shahbaz

Posted 4 years ago

“Clothes were amazing however my blazer has pulls on it one arrival. Clothes are designed to wear one night and not more than that.”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry that the blazer arrived with pulls in the material. Don't worry as we've got you covered. I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 4 years ago

“I've bought things before that I love, but I recently bought two bikini sets. In one set the bottoms fit but not the top, in the other set the top fit but not the bottoms - even though all pieces are a size 10. Super annoying.”

Helpful Report

Posted 4 years ago

Hi Rachel, I'm so sorry to hear that items don't fit quite right and totally understand how annoying this is. I've sent you an email so I can look into this further. - Shahbaz

Posted 4 years ago

“PLT stated that my package would arrive on or before October 22nd but I didn't receive it until the 28th. Usually I have no problems but this time took way longer than normal.”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry that your parcel was delivered late. I've sent you a private message with further info in regards to this. - Shahbaz

Posted 4 years ago

“Ordered playboy jumper washed twice & all design came off the back. Delivery is quick, things always fit well so happy in that since just disappointing jumper design was wrecked after 2 washes”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry to hear that the design on the jumper washed away. Don't worry as we've got you covered! I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews