PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of clothing is poor. Most items arrive portly stitched or already with small holes”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that your items arrived in a poor quality! I've sent you a email so that I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“I ordered a silky dress which was quite nice. But it was wrapped tightly in plastic so it was super wrinkly. The materail looks good in pictures but it was actually quite thin. I gave two stars because I didn't return it but Packaging and material quality could be better”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that the dress arrived tightly packed in the plastic bag meaning the material was wrinkly. I've dropped you a private message in regards to this. - Shahbaz

Posted 5 years ago

“I was satisfied with the customer service, but unfortunately disappointed with my order, because it didn't arrive. It was said that the courier lost it. All in all the customer service did there best to resolve the issue by giving me a refund. And the communication was very fast .”

Helpful Report

Posted 5 years ago

Hi Becky, I'm so sorry to hear that the courier lost your parcel and I'm glad the customer service team was able to get this resolved for you right away. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“You pay for what you get. Clothes come in faulty sizes.... aka I purchased a few items that were smaller than I thought I was getting and I even bought a size larger just because some of these sites do that... also quality is not the greatest, kind of cheap. But cannot complain for the price you are paying”

Helpful Report

Posted 5 years ago

Hi Angela, I'm sorry to hear the item sizing wasn't quite right and that the quality of the clothing is poor also. I've sent you an email in regards to this. - Shahbaz

Posted 5 years ago

“Delivery was on time , 2nd time ordering from here clothes never look like the website shows them always terrible sizing , material is cheap and nasty won’t be ordering again”

Helpful Report

Posted 5 years ago

Hi Lauren, I'm so sorry that the clothes don't look like as advertised on our site and that you're not happy with the quality of the material either. I've sent you an email so we can look into this further. - Shahbaz

Posted 5 years ago

“One dress I ordered came inside out and covered in makeup. I put it in the wash and after realised it had a hole in the sleeve but because I washed it, could not return it.”

Helpful Report

Posted 5 years ago

Hi Jess, I'm really sorry to hear one of the dresses arrived with makeup stains and also a hole. Don't worry as we've got you covered. I've sent you an email so we can get this sorted out for you. - Shahbaz

Posted 5 years ago

“quality was just overall terrible, but one piece was fine.”

Helpful Report

Posted 5 years ago

Hi Brynne, I'm so sorry to hear you're not happy with the quality of the items you've received. I've send you a private reply so I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“I ordered jeans in a size 4 but was sent a size 8. Also, ordered a blouse size small according to the measurement chart that is given to me on the website and i couldn’t fit it past my chest. I am very angry.”

Helpful Report

Posted 5 years ago

Hi Kayla, I'm sorry to hear you've received the wrong size. I appreciate how angry you must be and I want to get this resolved straight away for you. I've taken a look into your order and I can see this was placed through our US website and the sizes you ordered were US sizes. As we're a UK based company all of our items are labelled with the UK sizes. A US 4 is the equivalent to a UK size 8, I'll add the size guide below for you: https://www.prettylittlething.us/size-guide If these are unsuitable please return them back and we'll happily issue a refund for you. I'll also send over a private message, if you need anything in the meantime just hit reply, Thank you, Dominie

Posted 5 years ago

“I ordered my birthday outfits with PLT & ordered it a week early before the big day & I still haven’t receive it, bearing in mind I selected next day delivery too. PLT has issued me a delivery refund however PLT still haven’t got a clue where my missing parcel is & are giving me the run around & Hermes well don’t get me started on their appalling customer service, or lack of one. PLT choosing Hermes as their delivery service in the UK is appalling. Hermes are consistently unreliable and as per usual late delivering my package. I wish PLT would consider using a different courier as it really lets them down tremendously & has put me off ordering with them again as this is the 2nd time this has happened to me buying from PLT.”

Helpful Report

Posted 5 years ago

Hi Deborah, I'm sorry to hear you haven't received your order. I can see this post has been sent twice and I've replied to your earlier message. If you need help with anything else please let me know or send a message over to our Customer Service Team either through email or social media. Thank you, Dominie

Posted 5 years ago

“It's always something I used to use them in college so I tried again. In my first order I ordered every US size 4 I double-checked. Somehow I get a UK size 4 which is a US size 0. Everything was sent back with the receipt they sent which clearly stated the US part. This most recent time, I ordered the material is coming apart and it was poorly packaged. The shoebox has punctured the package itself was ripped the clothes were dirty as a result, I had to go to USPS to make sure all items were accounted for. Needless to say.. Never again”

Helpful Report

Posted 5 years ago

Hi Latrice, I'm so sorry to hear your order has arrived in this condition and you've also been sent the wrong sizes. I completely understand why you're disappointed and I want to get this looked into straight away. I need a little more information on the items you've received so I've sent you an email to the one linked to your PLT account. Speak soon, Dominie

Posted 5 years ago

“This is my second time ordering with this organization and I was not pleased. The first that I ordered my package did not come on time and I ordered on time. It actually came a week after my birthday. This last time I ordered, I requested a size 10 and you guys sent me a size 12. I really like your clothes but I am not satisfied with your service. This is now my second time and both very bad experiences.”

Helpful Report

Posted 5 years ago

Hi Rae, I'm sorry to hear your 1st order arrived late and you've received the wrong size with your 2nd purchase, I completely understand how disappointed you must be and I want to get this looked into straight away. I've gone ahead and refunded your delivery charge on your most recent order and the monies will be back in your account by the 25th October. Please return the dress in line with our returns policy and we'll happily issue a refund for you. I'll also send over a private message, if there's anything else I can help you with please just let me know, Thank you, Dominie

Posted 5 years ago

“I ordered a dress and checked sizing chart, decided to order a size bigger and when i received it, it was so small...Getting a refund is difficult...Postage was so slow also...Doubt id purchase from you again!”

Helpful Report

Posted 5 years ago

Hi Mischee, I'm sorry to hear you're not happy with the sizing of your dress. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. To return the item back please use our Online Returns Portal, it's really quick and easy to use and your refund will be issued once your parcels been scanned in at the Post Office: https://ausprettylittlething.intelligentreturns.net/main/landing Thanks, Dominie

Posted 5 years ago

“I got 3 pairs of jeans all in a size 4, two of the jeans fit well and the last one came in a size 8. I also ordered two long sleeve mock neck tops, they are extremely tight on the arms and shoulders. Lastly I ordered a white sweater, it looks good but there is SO much shedding I hate wearing it.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you're not happy with the quality & sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

Hi, I'm sorry to hear you're not happy with the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Everything looked so cute online but the sizing was all over the place. I placed two separate orders for some bikinis and a few dresses in a size medium but only a few of them fit, the others said size medium but fit like an XS. The quality of the clothing is kind of cheap. The material feels cheap and the stitching on a couple items were coming apart. I don’t think I’d order from here again. Delivery is pretty fast though!”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you're not happy with the sizing and quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Discount code advertised on website never worked even though I was a new customer. Sizes come up very small not sure if I would use again although clothes were OK”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your discount hasn't applied to your order and that you're not happy with the sizing. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Purchased 4 items, all were satin. The satin material was extremely thin and had a very cheap appearance.”

Helpful Report

Posted 5 years ago

Hi Ntvaaa, I'm sorry to hear you're not happy with the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“The return policy didn’t work for me. The item ordered was too small so I wanted to return it and order a larger size. I followed the return directions that are included in the package but the order number wasn’t recognized. I couldn’t get a return label therefore I’m stuck with a dress that’s too small.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear the sizing wasn't quite right and you're having problems with your returns. I want to get this looked into straight away but I haven't been able to locate your account with the information provided. I'll send you a private message, can you please reply with your full name, order number and email address linked to your PLT account. Thank you, Dominie

Posted 5 years ago

“Item was very poor quality in general and the seams were even close to ripping on one side (or just really poorly made). Plan to return.”

Helpful Report

Posted 5 years ago

Hi Kim, I'm sorry to hear you're not happy with the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Most of the things I bought was way to big”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Cheap clothes. One dress came with the strap not even attached. And the other dress is the cheapest material ever.”

Helpful Report

Posted 5 years ago

Hey Daniella, I'm sorry to hear you feel this way about the quality of your items and one of your dresses had a missing strap. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I've also sent an email to the one linked to your PLT account as I need a little more information on the dress that was missing a strap. Once I have this information I'll have this sorted straight away. Thanks, Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews