PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two tops in size 8 and they probably wouldn’t fit on a child, one turned up and it was about 3 inches in length when in the picture it was shown to fit near my belly button, then the second was completely see through and all very small”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about the crop tops, we want to take a look into this further. I have sent you an email, please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“The material was not as expected. Disappointed in the fit.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about this, we'll pass the feedback on to the team. You can return any items using our standard returns process. I'll send you a private message with further info. Alex

Posted 5 years ago

“The sizes are 2sizes to small and the return time is too short. Also the return and refund policies are no where near clear enough”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your order we'll pass the feedback onto the quality team. I can see that you have ordered during our extended returns time due to the holidays so have until 31st December to make a return. I'll send you a private message with further info on our returns. Alex

Posted 5 years ago

“Red dress I bought was not as the image on cite , didn’t like material the other dress was ok ..”

Helpful Report

Posted 5 years ago

Hi Collette, Sorry to hear about the dress, we want to take a further look into this. I've sent you an email to get some further details, please check your inbox along with your spam and junk folders for this. Thanks Alex

Posted 5 years ago

“Paid for next day, took 3 days and then - Hermes knocked but left as the door was answered. Then a week later delivered parcel 🤷‍♀️ to late as I had bought similar item due to delivery beeing late. Now waiting for refund which hopefully include payment for next day delivery. Shouldn't offer a service they can't fulfill.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about this. I have taken a look into your order/refund and will send you a private message with the details. Alex

Posted 5 years ago

“My delivery arrived 3 days later than promised and I paid for delivery. The sizing of my garment was also slightly off.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that your delivery was late. I have got your delivery charge refunded for you. I'll drop you a private message with further info of the refund. Alex

Posted 5 years ago

“Item took too long to delivery. I waited an extra 2 weeks to receive it”

Helpful Report

Posted 5 years ago

Hi, So sorry that delivery took longer than usual! I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

Hi, I'm so sorry that delivery took longer than usual. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“Horrible quality, literally see through in every color”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about this, please return any unwanted items to us for a refund, for more on our returns please see here: https://www.prettylittlething.com/returns-policy Alex

Posted 5 years ago

“Everything I order, clothes wise the quality is awful !!!”

Helpful Report

Posted 5 years ago

Hi Jasmin, Sorry to hear about this, please return any items to us for a refund, for more on our returns please see here: https://www.prettylittlething.com/returns-policy Alex

Posted 5 years ago

“I ordered a foundation but a liquid highlighter came instead..i mean the highlighter is nice but not what’s i payed for for, apart from that the rest of my order was what’s I expected and came quickly”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that the incorrect item arrived, I've dropped you a private message regarding this. Glad to hear that you're happy with the rest of your items. We hope to see you shopping with us again soon. Alex

Posted 5 years ago

“The quality of most items have been disappointing. I ordered a body suit before that I thought was cute but it ripped quickly. I’ve gotten like one or two items that I liked. The rest I’ve returned for the lack of quality.”

Helpful Report

Posted 5 years ago

Hey, We work hard with our suppliers to make sure they live up to our expectations and standards, so I'm sorry to hear this wasn't the case on this occasion. Depending on where you're returning from, we've got a super easy to use returns portal, which will let you create a returns label cheaper than returning directly with the post office. If you have any issues with an item, our customer service team are on hand 24/7 via our website our social media help pages. Thanks Usman

Posted 5 years ago

“Price is way over the top. Ordered several items and wore one for the first time and the sewing on the sleeve unraveled. My most expensive item from them looks nothing like the photo. They had a “sale” and only 4 of 21 items were included and I selected to only view items part of this sale. I’ve had fashionnova for years, quality is WAY better, sales are actually sales, and they ship way faster for free. Won’t make this mistake again.”

Helpful Report

Posted 5 years ago

Hey Taiya, Sorry to hear you didn't love your haul and thanks for giving your feedback. I've passed this over to our buying and quality control teams, so they can check the stock and work with our suppliers to improve the quality. If you have any issues with an item, you can get in touch with our customer service team 24/7 via our website or social media help pages. You can send them your order number and a clear pictures of the fault. They'll be more than happy to get this sorted for you. If you want to return any items for a refund, you can do so via our returns portal, which will let you create a returns label. Thanks Usman

Posted 5 years ago

“No response to refunds send more than 3 weeks ago. Wrong trousers sent originally, replacement pair were faulty. Very disappointing”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you've not been able to locate your refund. I've not been able to locate your order with the deets provided, so I've dropped you an email asking for a bit more info, so I can look into this for you. Please could you reply that email and it'll come directly to our team and we'll get this sorted for you ASAP. Thanks Usman

Posted 5 years ago

“Having a hard tine trying to return the item”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you're having trouble returning item. You can log your returns on our returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing It'll let you create a returns label, which you can print off and attach to the returned parcel. It's fully trackable, so you can keep an eye on them as they make there way back to us. Thanks Usman

Posted 5 years ago

“Ordered next day delivery and it still hasn’t arrive two days later, appalling service! Also I have payed twice for next day delivery for the year as it would let me click next day delivery for free the next time after buying.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear your order hasn't landed as fast as you expected. Due to the current sales and large volume of orders, our royalty and next day delivery can take up to 72 hours to be delivered. This will be shown at the checkout when you select the delivery method, so you would know the expected delivery date before the order was placed. Once our sales volume return back to normal, our regular delivery service will be back up and running. I've taken a look at your account and can only find one order where royalty delivery was purchased. Please could you let us know the order number it was purchased on and we'll get this sorted for you. Thanks Usman

Posted 5 years ago

“Delivery was awful! Had an important event to go to and was hopeful for next day delivery as this is what I had PAID FOR! however it never came the next day and I therefore had nothing to wear. An utter shame- the clothes didn’t end up coming until the day after it was supposed to.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your order didn't land as soon as you expected. I've had a look into what happened and the order was placed after our cut off time, so the order was delivered on the next day. You can see the expected date at the checkout with the various delivery methods we have available, so you'll know when it should be delivered before placing an order. Thanks Usman

Posted 5 years ago

“PLT has a lot of things that look cute. LOOK. they don't feel cute and sometimes the material is terrible, the sizing is off on pants/ dresses. Some tips are to read the type of fabric, anything made of polyester (which is most of their stuff) gives a very snug fit. Items made of cotton are usually good. I order from the U.S. so the shipping and returns are good timing.”

Helpful Report

Posted 5 years ago

Hey Kayla, Glad to hear you love our styles and our delivery services. We work with our suppliers to make sure we stick as close to our size guide as possible, however, this can vary depending on the fitting and style. If any of the items vary too much, drop our customer service team a message and we can make sure we look into them with our suppliers to make sure the fitting it correct. Our customer service team is here 24/7. so you can reach out to them via our website or social media pages at a time that's best for you. Thanks Usman

Posted 5 years ago

“I ordered a onesie and it cost me £17, when it arrived it came with a massive hole from the knee up to my groin where it wasn’t even stitched, The fabric was as good as the image either and I wasn’t pleased with the overall product for £17 I’d be happy to pay £8 max for what it was. I didn’t think there was any point returning it as I can sew so I fixed it and saved myself the stress of waiting for a refund because I’m pretty sure it would have took longer for the refund than it would be to fix it myself. But all in all it shouldn’t have even been sent in that state, I’m pretty dissatisfied and disappointed considering it was my first ever purchase from pretty little thing and I’m afraid it will be my last purchase unless there’s a big improvement.”

Helpful Report

Posted 5 years ago

Hey Lori, I'm sorry to hear how you received the onesie and completely understand where you're coming from. This isn't an acceptable way for clothes to be sent out, so we'll look into what happened internally, to reduce the chances of this happening in the future. I've sent you a message with a bit more info on what I can do to get this sorted for you. Thanks Usman

Posted 5 years ago

“Arrived in super speedy time excellent service.. Ordered 3 tops for my 15 year old size 8 daughter. 😂. One was too big for my chunky mum bod, the other 2 were that small wouldn't even go over head head, actually y thought they were free material samples, you know the ones you order to choose your new curtains... Ridiculous sizing.”

Helpful Report

Posted 5 years ago

Hey, I'm really sorry to hear the sizes were all over the place. I've passed this over to our buying teams, so they can double check the measurements and speak to our suppliers, to make sure they are sticking to our size guides. We aim to stick to our size guide as much as possible, however, sizes can vary depending on the fitting and styling of the items. Please return the items back to us, using our free returns label over the post office counter and our warehouse will get a refund processed to the original payment method once they log them back. If there's anything we can help with, our customer service team can be contacted 24/7 via our website. Thanks Usman

Posted 5 years ago

“Bought a jumper that didn't suit me, can't afford the shipping to return it. So hopefully I can refashion it, if not into the donation bin it goes.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. We don't currently offer free returns, so you would need to pay to return, however, it is a local returns centre, so shouldn't cost to much. Please return using a standard, trackable service to return to the below address: ReBOUND Returns, C/o Citilogistics 970 Verbena Rd Mississauga ON L5T 1T6 Love your idea of upcycling and I'm sure you'll be able to make it into something you'll love. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews