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PrettyLittleThing.com Reviews

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was processed fine, delivery was good, but I ordered a jeans an extra size up, because I read a lot of reviews about pretty little things Jeans being very tight, from first trying it on I just about got my feet through it’s very tight from the ankle area, the waist area was very big and the jeans which were meant to be skinny, were very baggy on my legs, the material was also very thin, will Not be ordering jeans from there again.”

Posted 4 years ago

Hey, Sorry to hear you didn't love the jeans but glad to hear you loved the rest of your haul. I'll pass on your feedback to our Quality control team so they can check the stock and make sure it sticks to our size guide. Please return it back to us and once our warehouse log the returns back, a refund will be processed to the original payment method. Thanks Usman

Posted 4 years ago

“I ordered a bunch of clothes from this website in 2 orders. Most were alright, however a pair of pink joggers arrived with a blue-ink looking line close to the seam of the pant. In addition, i ordered a pair of sand-colored joggers and i was simply putting them on and as i guided my foot to the bottom of the pant, the side of the pants ripped. Disappointed in the quality and I emailed customer service 2 days ago and have not heard back.”

Posted 4 years ago

Hi, Sorry to hear about the joggers, taking a look it smees that we have not received an email from you. I have sent an email to you to get some further details on your order. Please check your inbox along with your spam and junk folders for this. Thanks, Alex

Posted 4 years ago

“PLT has great customer service I got my shipment on time the only issue is the quality of the clothes are not good. I purchased a wool dress and the button snapped off and their was a tear on the sleeve. I also ordered a suit that looked like really good quality online and for the price I would expect a little bit more and it is very cheaply made. The company has nice styles but if you’re looking for quality I would not recommend. I’ve made other purchases in the past and it’s the same issue.”

Posted 4 years ago

Hey, Glad to hear our customer service team had your back. Sorry to hear your haul wasn't up to scratch. If you have any issues with an our item, you can reach out to our customer service team 24/7. I'll pass on your feedback about the quality to our buying teams, so they can speak to our suppliers to see what they can do. Thanks Usman

Posted 4 years ago

“I live in the US. I ordered three items on Feb 11 they gave me a delivery date of Feb 20th. The package did not come I tried to message all I got was an automated system that said they couldn't find the order!!! There is no more info. Highly upset one outfit I needed for a party!”

Posted 4 years ago

Hey Krystal, Sorry to hear your order hasn't landed with you in time for your party. I've looked into this for you and the order was picked up by the courier but doesn't show to be with the local courier just yet. We've chased up the courier to find out what's going on and to get the parcel moving. If you don't receive an update by March 7th, please reach out to our customer service team and they'll be able to get this sorted for you. Thanks Usman

Posted 4 years ago

“I’ve made a mistake with my delivery address I ended up putting my old address instead of my new address and I need help changing to my new one please help me”

Posted 4 years ago

Hi Kirsty, Not to worry, I've sent you a private message with more info. Alex

Posted 4 years ago

“I bought a one size fits all long jacket, (beautiful jacket) and the sizing was completely off. I am a 10 and the jacket was at least a 6 if not smaller. Great prices, great quality, great selection but the sizing is horrible.”

Posted 4 years ago

Hey Jamila, Sorry to hear the sizing wasn't on point but glad to hear you're happy with the quality. Please return any items you don't love back to us for a refund, in line with our returns policy. Once our warehouse has logged the returns, a refund will be processed to the original payment method. Thanks Usman

Posted 4 years ago

“Sizing is frequently way off with multiple items (even with model stats and size guide) and the material is really poor quality and see through majority of the time. Also the returns are expensive and basically not worth it. Kind of just over it with them and not wanting to shop here anymore.”

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul. Sizing can vary depending on the style, fitting and bodyshape, however, we do try and stick as close as possible to our size guide. We don't offer free returns from all countries, so you would need to pay to return to our UK warehouse and once they log the returns, a refund will be issued to the original payment method. Thanks Usman

Posted 4 years ago

“The first order was lost. I live in UA but somebody sent it to USA. Still waiting for my money back. The second one comes later. The tracking says it is already in Ukraine but still NOT with me. Today is 5.02, the estimated delivery day was 3.02. Horrible delivery service. I will think twice before order something again.”

Posted 4 years ago

Hey Olena, Sorry to hear your orders haven't landed with you. I've checked these for you and the first order isn't showing as being returned to us just yet, so the refund hasn't been processed. I can see you've been in touch with our customer service team and they've provided more in depth info. Your second order is still currently showing as being in transit and on the way. Once the order arrives in country, it'll be handed over to a local courier for delivery and the tracking will update further. If you don't receive an update on the second order by 19/02/20, please let us know. Thanks Usman

Posted 4 years ago

“- The sizing was way off. - Quality is cheap depends on what you get. +Delivery was fast.”

Posted 4 years ago

Hey, Sorry to hear your threads weren't on point. We try to stay as possible to our size guide, however, it can vary depending on the style and fitting. Glad to hear the delivery was made on time. Please return any items that aren't suitable for a refund in line with our returns policy. Thanks Usman

Posted 4 years ago

“-Sizing is accurate -Quality is cheap depends on what you get -Package arrived a day early but unfortunately I am returning this entire package”

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul but glad to hear the sizing was on point. You can log your returns for a lost cost fee through our returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing The returns are fully trackable and speeds up the refund process. Thanks Usman

Posted 4 years ago

“The quality was great. But I was disappointed in the sizes. I ordered a size 9 shoe but got a size 7. How is that ? The dress which I ordered was a size 12 and it looked like a size 16. Just HUGE! I’m happy that I got my money refunded in a timely manner. That part they did not disappoint.”

Posted 4 years ago

Hey Rusila, As we're a UK based company, all our items will be labelled in UK sizes, however, this would be the equivalent to the local size you ordered on site. You can view our size guide here - https://www.prettylittlething.com/size-guide Glad to hear your refund has been processed and we could get this sorted for you so soon. Thanks Usman

Posted 4 years ago

“Order was never delivered, contacted them through Instagram and they kept on sending me shipping update that I already had and kept on telling me to wait for this date every time.Had to contact ups myself and file a complain and after receiving it i had to send to them myself and it was then I was refunded. I ordered again, this time the order came and no update was made on either website. They need to take their posting more serious. I must say the clothing quality is very good and the person I ordered it for loved it. Also, they should be able to ship new item instead of having to cancel and order over because I received a faulty item and I really wanted to dress. However, it was to time consuming to look and order over. You can trust the website”

Posted 4 years ago

Hey, Sorry to hear you didn't receive your first order with us. We ship orders on a fully trackable service and we usually need to allow some time for the couriers to look into any delays and investigate before we can refund. We're always working to improve the experience though, so I'll pass on your feedback to our logistics team, so they can see what we can do to speed up investigations and get resolutions faster. I'll also reach out to our customer service team, so they can review the conversations we had with you and what we can do to make it easier and more informative in the future. Thanks Usman

Posted 4 years ago

“Poor quality and trousers don't fit properly.”

Posted 4 years ago

Hey Rafaella, Sorry to hear you didn't love your haul. Sizing can vary depending on the style and fitting of the trousers. Any items not suitable can be returned for a refund in line with our returns policy. Once we process a refund, you'll receive an automated email to confirm. Thanks Usman

Posted 4 years ago

“BE CAREFUL. Pretty little thing is far from the most reliable and very much has ups and downs. I have the royalty delivery and have been ordering for years. Some clothes are good quality while others I can hardly believe they aren’t embarrassed to sell. Sizing can sometimes be perfect and sometime be massive or way to tight for something that would normally fit. when ordering off pretty little thing always leave a week gap before the event you want to wear the ordered item two. Sometime i pay next day and it can take 3 days to come/never arrive. Leave enough room to order a back up! Also have a habit of sending the Completely wrong items. Hope this helps!!!”

Posted 4 years ago

Hey Sophie, Sorry to hear you've had so much trouble with your previous orders with us. I'll pass this over to our logistics team, so they can look into the late deliveries with the courier and find out what we can do to reduce the chances of this happening in the future. Whilst we try to stick to our size guide as much as possible, it can vary depending on styling and fit of the items. If you have any issues with an order, our customer service team is here 24/7, so you can reach out straight away. Thanks Usman

Posted 4 years ago

“I ordered some wet look leggings and received them with a small hole along the waist band. They were priced around £15! But everything else in good condition.”

Posted 4 years ago

Hi Allen, Sorry to hear that the leggings had a hole in them, this is not to our usual standards. I've dropped you a email so we can get this sorted out. Please could you check your inbox along with your spam and junk folders for this. Alex

Posted 4 years ago

“If it’s too good to be true..it usually is. There are no bargains just cheap clothes. I ordered three jackets and I was disappointed with all of them. They make Primark clothing seem like quality designer wear! Polyester sold via models who lets face it would look good in a bin bag! You have been warned. I will not purchase again.”

Posted 4 years ago

Hi Cathrino, Sorry to hear about your order. I'll drop you a private message to discuss further. Alex

Posted 4 years ago

“Customer service is really good, although I feel the quality and material of the clothing has gone really terrible. The dresses are flimsy and the material is very thin and doesn’t really have any shape. Disappointed I had to send the clothes back as I’ve been buying from pretty little thing for years, the quality is just really cheap”

Posted 4 years ago

Hi, Sorry to hear you were not pleased with your purchased items. I will be asking for this to be looked into to ensure our products are the best they can be. Please can you contact our customer service team with your order details so we can get this looked into and get your returns processed. Thanks Kay

Posted 4 years ago

“I’ve ordered shoes where they’ve sent me the wrong size and they’ve sent me the wrong sizes for dresses I’ve ordered aswell”

Posted 4 years ago

Hi, Sorry to hear that you have received the incorrect size, we want to take a further look into this. I've sent you an email to get some order details from you, please check your inbox along with your spam and junk folders. Thanks, Alex

Posted 4 years ago

“I purchased a satin dress and have not worn it yet but the seams are coming undone and the stitching”

Posted 4 years ago

Hi, I'm so sorry your dress has arrived in this condition! Don't worry as we've got you covered. I've dropped you an email to get this sorted out for you. - Shahbaz

Posted 4 years ago

“Les tissus ne sont pas de bonne qualité”

Posted 4 years ago

Hi, I'm sorry to hear you're unhappy with the quality of fabrics. I've dropped you an email so that I can get this sorted out for you. - Shahbaz

Posted 4 years ago

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PrettyLittleThing.com is rated 2.6 based on 2,339 reviews