PrettyLittleThing.com Reviews

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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I ordered jeans in a size 4 but was sent a size 8. Also, ordered a blouse size small according to the measurement chart that is given to me on the website and i couldn’t fit it past my chest. I am very angry.

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Asked by Kayla Pereira (4 years ago)

Would I have too order a size bigger in heel or smaller or just the same size?

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Asked by Amy (4 years ago)

Where is my refund

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Asked by Kathleenbyers (4 years ago)

I’m trying to order pairs of heels, I am usually a size 9.5 but they don’t have half sizes. Should I order up or down?? Also, are they true to size?

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Asked by Ki (4 years ago)

what are the rip skinny high waisted jeans like ive bought two pair are they stretchy or tight?

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Asked by saskia (4 years ago)

Please help me to find my order !

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Asked by Penzes Petronela (4 years ago)

Hi Penzes, I'm sorry to hear your order hasn't landed with you. I've had a look into your delivery and there had been no further tracking update since the 4th September, due to the timescale we've had to confirm your parcel as lost. A full refunds been issued for you and the monies will have cleared back into your account by the 11th September. I'll also send you a private message, if you need help with anything else just hit reply. Thank you, Dominie

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Answered by (4 years ago)

Are the leggings see through ?

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Asked by Loren (4 years ago)

Most are as I previously ordered 2 by mistake n I can’t wear them as they’re too see through

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Answered by Amy (4 years ago)

What are the jeans like ?

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Asked by Elle (4 years ago)

If I wear 7 in shoes but sometime 7 1/2 fits better. Should I get the size 7 or 8?? Does the shoes run true to size?

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Asked by Alundra (4 years ago)

If I weigh about 124 and I’m 5’6 was size am I for a dress ?

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Asked by Alexis Rodgers (4 years ago)

How does pretty little thing sizes work

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Asked by Malaya (4 years ago)

If my tracking number nor work how do you track your order??

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Asked by Fredricka (4 years ago)

Some one used my bank account and ordered a lot of stuff I want to cancel that order

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Asked by Robin A Braley (4 years ago)

I need to know how their espadrille sandals fit? Are they tru to size? I am usually a US 6. Please help. TY

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Asked by Marlynsb (4 years ago)

on the 11/6/19 my daughter received her order from you but one item was missing ,i have tried and tried e mailing with no success could you look into her missing item which is order number 119-1508658-2777607 and the item missing ciq7748/4/68 black sports bra. regards MR M BRATT

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Asked by michael bratt (4 years ago)

how do pretty little thing shoes come up? I have quite wide feet and heels come too slim sometimes

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Asked by Holly bradney (4 years ago)

I have wide feet and i find plt shoes realllly uncomfortable especially heels, they just dont support my feet right. wouldn't recommend !!

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Answered by Lily (4 years ago)

Which size do i need to order for my shoes? Are u american or english size? Im 39 europe size

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Asked by Natasha (5 years ago)

Hi i ordered 3 items i sent them back the same day i was delivered them thats over two weeks now and the money has not been refunded to my account yet can some one one contact me please

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Asked by Margaret Ellis (5 years ago)

do the bodycon dresses for true to size?

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Asked by morgan (5 years ago)

dresses on plt run small. and are very short size up and shop the tall range if you are over 5'6

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Answered by lily (4 years ago)

Need to return items but don’t have a printer?

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Asked by Andrea Waites (5 years ago)

Does Pretty Little Thing have good quality leggings that are perfect fit?

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Asked by Ani (5 years ago)

Yeah they’re debera leggings are high waisted and have perfect fit

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Answered by Amrit (4 years ago)

are the shoes true to size or do they run small?

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Asked by 1234123 (5 years ago)

Did you ever order shoes from PLT? i need to know if they run true to size? thanks

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Answered by sb (4 years ago)

I am a size medium in tops im a bit busty so what size should i get ?

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Asked by Tai (5 years ago)

Has anyone purchased the jeans? And what is the quality of material like?

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Asked by Keeley (5 years ago)

How true are the colors to what they look like on the website? I love this baby pink color top but I want to know if it will freely look this color or not?

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Asked by Zoe (5 years ago)

I’ve always found the colours are very like the pictures.

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Answered by Keeley (5 years ago)

How does the clothes fit?

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Asked by Yakira (5 years ago)

small and short, very revealing !

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Answered by lily (4 years ago)

Do go down a size or up a size in dresses

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Asked by Kyra (5 years ago)

up plt run small and short

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Answered by lily (4 years ago)

is this a good website?

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Asked by fabiola (5 years ago)

I always order my clothes off here and they seem pretty good mine have always come within 3-5 days if you order beginning of the week. Size down in leggings as they are pretty big

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Answered by Anonymous (5 years ago)

I have been waiting for a parcel that seems to have disappeared and now I’ve asked for a refund they no longer seem to be answering my emails. When can I have my refund

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Asked by Willow Turnbull (5 years ago)

I am a size 14 in Canada, does that mean when I order it in the web I choose size 18 or 14 because it’s American web. I am using tha app and choose America cuz it’s closer does the sizing change?

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Asked by AG (5 years ago)

Don't even bother with this website!

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Answered by Raven (5 years ago)

How was the quality of the clothes?

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Asked by Jordan (5 years ago)

mediocre tbh. hit and miss mostly. i find the quality is ok but after washing and multiple wears it just all goes bad!

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Answered by lily (4 years ago)

do their shoes, specifically boots, run big or small?

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Asked by Tala (5 years ago)

do the clothing run big

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Asked by jessica (5 years ago)

Are the sizes a bigger fit or smaller fit? For example is a size 6 gonna be bigger or an 8 gonna be smaller?

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Asked by Millie (5 years ago)

I will pay for my postage at the post office, what is the return mailing address?

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Asked by LeNesha Swilling (5 years ago)

Returned my item since March 7 2019...PLT sent email confirmation....still have not yet received any money to my account.....good luck

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Answered by Sonya Buill (5 years ago)

Sono anni che ordino online,ho ordinato su tanti siti e mai con nessuno mi è capitato di avere un problema del genere, sembra assurdo. Ordine fatto il 28 giugno, ho ricevuto l'email di conferma subito dopo l'ordine e poi niente più, nessuna mail di spedizione, NIENTE! Ho provato a contattare il sito chiedendo spiegazioni ma non hanno saputo dirmi niente, mi hanno solo detto che se avessero avuto novità mi avrebbero aggiornata, ora voglio il rimborso e nient'altro come faccio?

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Asked by Roberta (5 years ago)

Are the dresses true to size or do they run small

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Asked by Season (5 years ago)

I ordered a heap of things and my payment went through of $88.50 i used their 50% off discount code, the site said "thanks for your order" all though i never revived a order confirmation email or order number. I havnt heard from them at all and i placed my order last Thursday. They have took my money but no idea where my order is or if i even have one? as it doesnt even show in my history section on the website.

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Asked by Ashleigh Mauricio (5 years ago)

Wow thats crazy ... Have you received anything yet ?... Also did you order using the website or app ?

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Answered by Nyla (5 years ago)

im going on a trip to Miami in a month and i neeeeeddddd a reliable online shopping site for bathing suits/club dresses do you guys recommend anywhere?

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Asked by Maria (6 years ago)

Shop at Fashion Nova! I have placed multiple orders on this website, at least 1 a month (this month I placed 2) their clothing is good quality and affordable, plus they always have 20% & 30% discount codes with free shipping on $75 orders.

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Answered by Tina (5 years ago)

I wanted an update on when the item Black Baroque Under Bust Cut Out Swimsuit would be back in stock for size two.

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Asked by Kayla (6 years ago)

I am currently looking to order from Pretty Little thing, as my first time! With reading so many negative reviews I'm hesitant but again I won't know until I order directly myself, So my question is I am a small on top, what should I get either a us size 2 o9r 4? and in Jeans I am size 5 in us size, should I go with a us 4 or 6 on their website? I am just confused as everyone keeps mentioning that sizes run small on their site and to size up? Any experiences and recommendations?

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Asked by mary (6 years ago)

I've found that sizes actually run a bit big (I'm 5foot and very slim) so in my opinion I would size down for a more fitted item!

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Answered by sofia (5 years ago)

I had placed an order for a skirt. It says that it was delivered but i did not get my package...whre is the tracking number? they only send you the order number? who delivered it? i can't even see who was the carrier?? so upsetting

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Asked by danuta (6 years ago)

Still waiting for a dress to arrive but have an email stating courier has delivered successfully.?

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Asked by Sara (6 years ago)

I have ordered items off you order no 300517279 and still haven't received them.I have sent 3 emails a face book message and Instagram mess and got no reply.I really am not happy with your service and ye took my money please sort this Asap thanks ciara

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Asked by Ciara Grace (6 years ago)

Fuck off!!!!!!!!!!

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Asked by sioux (6 years ago)

how to find my order number

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Asked by Faty sylla (6 years ago)

Do your clothes run small?

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Asked by Dee (6 years ago)

I'm attempting to track an order that was placed 7 days ago can you update me on who the courier is and when will I receive my package?

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Asked by Daphne Spencer (6 years ago)

Hello I want order some clothes , how long will be delivery to USA?

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Asked by Nikkie (6 years ago)

I'm very concerned about the sizes help please

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Asked by Kassandra (6 years ago)

Idk idk really don’t knkw

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Answered by Iee (6 years ago)

Where does the clothes ship from?

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Asked by rochelle (6 years ago)

how long is international priority shipping

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Asked by Neesha (6 years ago)

I live in the USA and i ordered one dress from them and payed $15 for 2-3 day shipping. When will I receive more information about when my product shipping?

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Asked by Monica (6 years ago)

i've ordered my dress since last thursday with an express i'm going to party on this saturday if it hasn't arrive i would like to return

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Asked by bee janwong (6 years ago)

Why do you charge extra for priority '4 day' shipping when you don't deliver in 4 days?

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Asked by N Catton (6 years ago)

how long would it take for an order to arrive in Australia??

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Asked by fran (6 years ago)

How long would it take for my order to be delivered to the US through express? Would it take longer than 2-3 days?

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Asked by Baya (6 years ago)

where r u located???? any extra charges through customs shipping to canada

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Asked by michelle (6 years ago)

They are based in Manchester UK, they deliver to Canada. Also if you order is under $1000 there is no import charges.

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Answered by Callum (6 years ago)