PrettyLittleThing.com Reviews

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How quickly does PrettyLittleThing.com resolve customer queries?

Helpful Report

(3 months ago)

Greater than 26% of reviewers feedback is PrettyLittleThing.com resolves customer queries within an hour.

Helpful Report

(3 months ago)

30.77%

Industry Average

“ Placed an order expecting delivery by a certain date. Order did not arrive by promised date. Dealing with customer service has been a complete waste of time. From returning the item to getting a refund. It's been going on for 3 months. They're all incompetant monkies. ”

- Anonymous

“ After multiple emails going back and forth with customer service, who kept leading me on, asking for more time for the sweater to arrive, after a month a half they (Chloe) finally promised to refund my money and mark it as "lost". ”

- Anonymous

“ Awful. Late deliveries. Can't speak to customer service. Online chat seldom has agents available. When they acknowledge they are late, they can't provide a refund for premium delivery charge. DO NOT BUY FROM THEM ”

- P'd Off

PrettyLittleThing.com Reviews

Customer Service - Bad