PrettyLittleThing.com Reviews

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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Does PrettyLittleThing.com deliver on time?

(3 months ago)

Greater than 61% of reviewers feedback is PrettyLittleThing.com normally delivers on time.

(3 months ago)

12.50%

Industry Average

“ I paid for next day delivery and I’m still waiting 2+ weeks later. PLT won’t cancel and refund. Disgusting!! ”

- Anonymous