PrettyLittleThing.com Reviews

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How does PrettyLittleThing.com deliver?

Helpful Report

(3 months ago)

PrettyLittleThing.com delivers items by Courier and Postal Service.

Helpful Report

(3 months ago)

12.50%

Industry Average

“ I ordered a sweater that never arrived and according to the tracking number, it was about 3 weeks passed the expected delivery date when I decided to reach out to PLT. ”

- Anonymous

“ Awful. Late deliveries. Can't speak to customer service. Online chat seldom has agents available. When they acknowledge they are late, they can't provide a refund for premium delivery charge. DO NOT BUY FROM THEM ”

- P'd Off

“ Placed an order yesterday with Netherlands Express Delivery for €21. ”

- Demi de Veld

PrettyLittleThing.com Reviews

Delivery - Slow