PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I regret buying from here , I haven’t in years and spent over $60 in fees and retuning things that are so cheaply made , NEVER AGAIN , this is the worst place to get things from”

Helpful Report

Posted 22 hours ago

“I bought this dress from pretty little things. I can see that the dress was worn then returned based on the loose threading, and also bruising on the material , plus broken beads So disappointed for my first buy on this website Also the tags came removed so you know someone did get the dress then returned it used...”

PrettyLittleThing.com 1 star review on 29th October 2026

Helpful Report

Posted 5 days ago

“Would not issue a refund for an item I never received. Do not order from here!!”

Helpful Report

Posted 2 weeks ago

“The dress came dirty and was poor quality. Told I have to pay for a return of a dirty dress which is hilarious as they already charged me postage. Avoid this brand at all costs!!!!”

Helpful Report

Posted 1 month ago

“Very disappointed with Pretty Little Thing. My order was handed over to a last-mile carrier, and after repeated issues with the delivery, I’ve spent days contacting both the carrier and PLT trying to get the situation resolved. PT only finally responded after I submitted a BBB complaint despite multiple emails being ignored. The carrier won’t fix the ZIP Code issue unless the merchant reaches back out and PLT has been extremely unhelpful. Communication has been frustrating, and I’ve had to repeatedly follow up just to get basic answers about my order. Customers shouldn’t have to work this hard to receive an order or get a resolution when something goes wrong.”

Helpful Report

Posted 1 month ago

“If i could write -100 stars i would. Not only do you have to pay for shipping and extra fee to protect your item. you also have to pay for it to be return if it doesnt fit or suit which is actually not okay. so your telling me i have to pay $40-$50 on shipping fees more then the actual item just because something doesnt fit or suit? AVOID THIS BRAND”

Helpful Report

Posted 3 months ago

“Awful awful awful. Won’t be ordering from them again and will tell all friends and family to AVOID. Ordered a lot of dresses, and 5x did not turn up. I messaged them straight away and only got automated responses. I emailed, messaged on social media and text them.. all to no avail. Thank god I paid on Klarna and could pause my payment. Nearly a month later I tried texting them again and actually for a response, so I think they have finally got some extra help to work on customer queries. I was charged £22 ‘no worries’ delivery charge which as automatically added on before check out and I wasn’t aware until afterwards! I asked for a refund but they said they can’t, even though I didn’t get the service which the no worries fee should provide. A month of unnecessary stress and no compensation. Did finally get my refund though. See less”

Helpful Report

Posted 6 months ago

“Worst company ever. I’ve been chasing a refund for over two months now. I’ve sent at least 20 emails, repeatedly providing all the required proof, yet it still hasn’t been acknowledged. I would never order from them again.”

Helpful Report

Posted 6 months ago

“Bad bad company will never shop with them again, I ordered a coat on the 2nd December paid extra for next day delivery & I have still not received the coat or a reply from PLT. I have had to raise a dispute with my bank 😡”

Helpful Report

Posted 10 months ago

“I received a vest from PrettyLittleThing that arrived with a rip. I was told I could return it free of charge in exchange for a non-faulty item. However, no return label was provided, so I had to pay to send it back myself. I then had to purchase the vest again, incurring yet another postage fee. Despite this, I have now been sent the exact same vest I returned, with the rip still in the same place. On top of that, I paid for next-day delivery, which arrived a day late. This situation has been completely unacceptable from start to finish.”

Helpful Report

Posted 10 months ago

“One star is generous, my parcel arrived damaged with multiple items missing. No email or number to contact a person just useless automated replies. Was told someone will contact me, five days later I receive a message saying my claims rejected. Over £100 just given to PLT, and no items or chance of a refund, worst customer treatment! Please do not order from this thieving company.”

Helpful Report

Posted 11 months ago

“Time line of events: 11th November - ordered a playsuit 12th November - received, didn't fit 13th November - tried to start a return but the returns portal said my order number didn't exist 13th November - emailed/whatsapped/pm on instagram 19th November - received an email back to say how would I like to return - REPLIED STRAIGHT AWAY 25th November - NOTHING?????????? How is this acceptable...? How am I meant to send back an item that doesn't fit when the company completely ignores me for days???”

Helpful Report

Posted 11 months ago

“Pretty little thing and boohoo are the worst establishment on earth, with their low quality clothing and not giving refunds to customers is criminal. I still cannot believe they have not gone in administration, like disappear already”

Helpful Report

Posted 11 months ago

“Absolutely Horrific Experience – Avoid at All Costs PrettyLittleThing is the worst company I have ever dealt with. Their customer service is non-existent — everything is completely automated, and it is impossible to speak to a real person. There is no contact number, no working email, and no proper way to resolve issues. I returned my order weeks ago and have proof that the items were received, yet I still have not been refunded. The company continues to take customers’ money without providing refunds, this is fraudulent behaviour. The stress and frustration this has caused me over the past month have been unbearable. I’ve had to escalate the case to Resolver UK, and even that has not resolved the issue so far. Never use PrettyLittleThing. Save yourself the time, money, and stress — this company is a disgrace to online retail.”

Helpful Report

Posted 1 year ago

“Absolutely s*** company, I’ve been waiting on a refund for well over a month. I’ve followed the instructions as stated I’ve contacted each channel only get as far as a flipping AI and then nothing. Contacted via Instagram, WhatsApp and iMessage as I don’t have Facebook. The fact you can’t even speak to a human person is also Ridiculous. So I’ve just basically bought items only to get robbed and get no refund back. Joke. I don’t trust nor feel comfortable buying from this brand again. Quick to take your money and change fees but can’t refund back just as quick. ABSOLUTELY JOKE!”

Helpful Report

Posted 1 year ago

“Didn't get my dress and their impossible to contact to sort it out so am left with no dress and no refund I'd highly advise not to buy of them”

Helpful Report

Posted 1 year ago

“DO NOT SHOP from them! DO NOT SHOP from them!! Absolutely thieves!! I’m still chasing them for my refunds and it’s taking months! There is no phone number customer service is the worst ever it’s just a nightmare to get my refund. Honestly will never gonna shop with them again!!!”

Helpful Report

Posted 2 years ago

“Would give this no stars if possible. I received my order which was missing one item. Have contacted customer service who said they would review this on CCTV. They have since came back saying that they have reviewed CCTV and it was packed. Basically calling me a liar. Also have said they will not reissue the order or give refund. Never experienced anything like this in my life!! Awful company! Never order from then again”

Helpful Report

Posted 2 years ago

“If I could give it no stars I would, tried to place an order and it failed but money was still taken from my account, emailed customer service straight away and I’m still waiting for an answer on what happened from them.I haven’t received a refund and it’s been nearly 5 weeks, customer service is not helpful at all and giving me excuse after excuse telling me to wait another 8 business days now for an update about my refund , would not advise to order from this company absolutely disgraceful 5 weeks and still no refund, I’ve sent about 30 emails with no satisfaction”

Helpful Report

Posted 2 years ago

“Unfortunately, I have purchased from this company and my order was missing an item and one of them items came incomplete. The customer service is a joker as for the incomplete item they offered me a discount code for my next shopping (as they constantly have some discount codes on their website so of course as you can use only one they wouldn't lose anything). For the missing item they refused to refund me the money claiming they reviewed the footages and they had seen the item being packed. I haven't received the item but despitefully that all they did was refused to help me and suggested my claims were untrue. DO NOT PURCHASE FROM THIS COMPANY -SCAMMERS!!!!!”

Helpful Report

Posted 3 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews