PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for the royalty next day delivery, ordered my clothes before 10 as advised on their website! But yet received nothing . What’s the point in the next day delivery service if you can not use it in sort notice?! Waist of time! Never using again”

Helpful Report

Posted 4 years ago

“Votre commande n° 721-1220162-5118749 Bonjour, J'ai effectué une commande chez eux j'ai payé une livraison express chez moi vue que je devais voyager et pour ne pas me déplacer vue que je faisait du télétravail. Au finish ils ne m'ont jamais livré m'ont renvoyé des liens UPS comme si m'a commande et mon achat était chez ups et pour couronner le tout ils ne veulent pas me rembourser ses voleurs. j'ai créer un litige via paypal et j'attend la résolution de ce problème mais en attendant je déconseille fortement ce site c'est une arnaque et le service client est pourri. cordialement”

Helpful Report

Posted 4 years ago

“Scam company. They don't give your refund back I bought from them a few weeks ago, first they split the order into two shipments without letting me know. I opened a dispute on PayPal because I thought that they wouldn't ship the second item, finally I received it but both of the items were of a poor quality, so I decided to return them. I didn't close the case on PayPal because I was expecting the refund, until after some days I spoke with their customer support and they told me that the refund failed because of the dispute. Big fault of mine: I believed them and I closed the case. Now they claim that I will get the refund in 10 days but they don't provide any confirmation email as evidence or transaction ID!!! That's a big lie. All the merchants send an email to confirm returns and refunds, why doesn't this company do the same? Their ridiculous support say different things every time and they don't reply exactly to what you are asking them. If you have fallen victim of their scam tactics, please report them to Fraud Action UK. Companies like these should stay out of business. I can provide screenshots and evidence to prove that they are lying”

Helpful Report

Posted 4 years ago

“I'm ABSOLUTELY gob-smacked at the quality of the shorts that o ordered and the bedding I ordered had a few surprises (not so pretty little pets were inside). I do love the clothes though and the sandals that I ordered didn't make my toes look good like they did on the model.”

Helpful Report

Posted 4 years ago

“Ordered a size 4 slider for my daughter. When it came it was to small, fitted me and I'm a 2/3. I paid delivery and this will not be refunded. Disappointed!”

Helpful Report

Posted 4 years ago

“I have bought 2 items from PLT.Jeans in fact, the quality is absolutely atrocious, one of them arrived smelling of whatever chemical dye they have used. Sizing is absolutely not right. I ordered a s8 petite for me, and a s8 normal for my daughter. The waist for my daughter's jeans came to her breasts nearly! and she is a tall girl! My petite jeans are extremely short, I am a 5ft woman as well. The fabric feels bad and the stitching is off. Never again.”

Helpful Report

Posted 4 years ago

“Terrible. Never received a confirmation email with my order. Was charged for the items I ordered and followed up to confirm my order was received and to have the order confirmation email resent- customer service said there is no history of my order and will have to wait 10 days for someone to get back to me. I sent screenshots of the charge on my statement, and yet still could not find my order. Based off this- it is completely unorganized and ridiculous that they do not have a better system.”

Helpful Report

Posted 4 years ago

“Very disappointed this was my second order. The cloth look very different from the pictures they put on the website and the quality is very very poor never buying anything from them again.”

Helpful Report

Posted 4 years ago

“I ordered from hungary, my order is 3 weeks late, and I had to pick it up in the post office (not delivering even I paid for it) and I had to paid HALF PRICE of the total what I ordered just for the customs. they don’t cover your customs even they mentioned it on the website for EU delivery. I am so disappointed as well for the fleas on my clothes, I got bitten just because I am trying my pants to see if it fits, and I felt itchy in sudden, so I decided to wash all my order. And once I wash all my orders I’m shocked to see a lot of black tiny stuff coming off from the sink. Now I’m not sure what to do about it but just stop selling overpriced clothes that’s not qualified to be used by young girls! Paying influencers will not grow ur business if u sell unqualified clothes.”

Helpful Report

Posted 4 years ago

“Annoyed! Ordered 8 items and only received 1, when I contacted them to get it rectified they couldn’t do anything except send it out the same way but no compensation. Be careful!”

Helpful Report

Posted 4 years ago

“I have been waiting a month for my order. The company refuse to issue me a refund.”

Helpful Report

Posted 4 years ago

“Ordered some jeans. I tried them on and noticed a stain in the crotch area. I took them off, looked inside and the crotch area was covered in dried menstrual blood. I am so disgusted. Utter inadequate response when i e-mail the company. In a pandemic hygiene should be of the utmost importance. This is a major health and safety issue. Would love to share the video but it won't let me upload. I'm sure you'll find it on social media”

Helpful Report

Posted 4 years ago

“No refunds and fleas”

Helpful Report

Posted 4 years ago

“My products weren’t even delivered they told me they would arrive on the 1st of April but they still haven’t arrived”

Helpful Report

Posted 4 years ago

“Disappointing products and services. Won't order from there ever again. Products are (real) poor quality and look nothing like the picture, colours are always a bit different, models' poses hide the real shapes and defaults. Then i found out i had to pay for the return, and also drop the parcel off at a warehouse myself. At least have someone pick it up if i pay. Sooo not worth the hassle, noone has time for that. I'll stick to Namshi, that delivers/picks up not only the next day, but also for free.”

Helpful Report

Posted 4 years ago

“At first, coming from EU, I was unsure of ordering but then I saw an official post on Pretty Little Thing's site that they are responsible for all duties and taxes. After ordering and waiting for items, 4 out of 5 of them that I received arrived completely opposite of the photo. After reaching out to their customer care service, they apologized and promised to return me customs fees (I have sent them the receipt etc.) and send me another dress as a sign of apology. I have waited a whole MONTH for that to happen and after it didn't, I have contacted them again and they started avoiding my questions and gave me nothing in the return as they promised. Worst experience from online shopping ever.”

Helpful Report

Posted 4 years ago

“I ordered, they have my money for over a month and I have received NOTHING. I have tried to contact them but there is only a way to email. They do not respond. I tried through the site and was told to go to Twitter....well after 45 minutes and no response on Twitter I think they are a scam! I will contact my credit card company. Beware......they take your money and you get NOTHING!!”

Helpful Report

Posted 4 years ago

“Very disappointed with their customer service - very rude and unprofessional. I have received an item that was full of pilling, and was washed out, clearly used item that just had a new label put back on. Instead of solving this, I received an email with a lesson on how pilling works and that I can get this fixed myself...this is NOT going an extra mile for customers. I will not be ordering from them again!”

Helpful Report

Posted 4 years ago

“I AM ABSOLUTELY SHOCKED AT HOW HORRRIBLE THIS COMPANY IS. I placed an order YESTERDAY on PLT I added my birthday code that they sent me in an email, It did not work. I emailed customer service to see if they would cancel my order, so I could resubmit it with the discount. They told me I could not cancel it and I would have to wait to get the package, ship it back ON MY DIME and ask for a refund. I AM APPALED. I literally placed the order LESS THAN 24 HOURS AGO! SHAME SHAME SHAME ON THIS COMPANY. I want so badly to try and find a way to take them down. this is unacceptable, I am boiling right now. Pretty little thing is a scam site and I will do everything in my power to post bad reviews in every place I can find so no one else will be scammed by this SHAMEFUL company.”

Helpful Report

Posted 4 years ago

“Wow this company really thinks they can get away with the flea infestation?!! Disgusting! I bought a top and my arms were covered in red bites!! Boycott PLT!!”

Helpful Report

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews