PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an £889 order sat in my basket. Just went to order it, and my friend forwarded my the tik tok flea videos. Now I'm too scared to order. Absolutely gutted. I live in PLT clothing. 🤦‍♀️ Now I've read all these reviews I'm 100% too scared to order. Plus 25% discount has gone, no way I'm paying full price to have to open clothes outside and boil wash upon arrival lol”

Helpful Report

Posted 4 years ago

“ive purchesed several items recently and which i have worn once and now my arms and legs are covered in small bites which appear to be flea bites.. at first i thought the flea problem was a lie on social media pretty sure its not now!!! will not be buying from here anytime soon..”

Helpful Report

Posted 4 years ago

“Recently purchased 3 dresses. I had read about a possible flea infestation but thought as a responsible trader who I've purchased items from many times I trusted my items would be fles free. How wrong was I. I have been itching since trying on the dresses. I am very disappointed, and saddened that they would do this to their customers. I definitely will be returning their items. I will not be buying anything from them again. Shame on you!!!”

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Posted 4 years ago

“I have recently ordered a few times through pretty little thing and today confirmed I won’t be ordering again After finding a carpet beetles in my pacakge”

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Posted 4 years ago

“My daughter ordered some jeans from plt today they open the packages and it was filled with dead bugs and it’s very disgusting we have to clean all house so they don’t all spread I will never buy anything from them”

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Posted 4 years ago

“I will never buy anything from plt ever again I hope they get shut down I have never herd such disgusting comments in my life from clothes website I hope everyone that works there takes it home to there house see how it feels 🤮🤮🤮”

Helpful Report

Posted 4 years ago

“Slechtste service ooit, echt ronduit belachelijk!!! Slechtste service ooit! Ik heb op 7-02 een pakket besteld voor 400 euro en heb gisteravond 21-02 heb ik een bericht ontvangen dat het retour is ontvangen bij PLT. Ik heb het pakket NOOIT ontvangen en dus ook niet zelf retour gestuurd. 2 weken zitten wachten op mn bestellin en in m'n account staat dat het nog geleverd wordt op 23-02. Nu moet ik het zelf nog maar een keer bestellen en bezorgkosten betalen, weer 2 weken wachten (terwijl ze ook een spoedservice hebben voor verzenden) en de kortingen die erop zaten kan ik ook vergeten! Zie hieronder het gesprek: Bedankt dat je dit voor mij hebt bevestigd. Het spijt me zo, maar dit lijkt erop dat dit is terugbetaald omdat ik verdwaald was op weg naar de koerier. Aangezien dit is terugbetaald, kan ik dit niet opnieuw naar u verzenden, maar als u wilt, kunt u dit opnieuw bestellen, aangezien dit waarschijnlijk niet meer zal gebeuren.- Hannah T -------------------------------------------------------- IK : Ik heb gezien dat jullie een 1 day Delivery hebben dus wellicht kun je zorgen dat het alsnog op tijd geleverd wordt gezien ik al bijna 2 weken op mijn pakket wacht. Ik heb het nodig voor mijn verjaardag dit weekend, dus het lijkt me wel zo netjes als jullie dit nogmaals opsturen en de bezorgkosten van een spoedlevering vergoeden. Dat is toch het minste wat jullie kunnen doen? Er zaten ook kortingen op etcetera dus hoe wordt dit dan geregeld ? En wat als het niet meer op voorraad is? Ik verwacht wel iets van een coulance vanuit jullie gezien dit niet mijn fout is. Een sorry vind ik helaas niet genoeg... ------------------------------------------------------ Mijn excuses hiervoor, maar dit is verloren gegaan op weg naar de koerier en is automatisch voor u terugbetaald, dus dit wordt niet naar u verzonden om te ontvangen. Kunt u alstublieft uw volledige afleveradres voor mij bevestigen en ik kan de bezorgkosten terugbetaald krijgen. Als u de bestelling wilt, moet u op eigen kosten opnieuw bestellen en de disocunts gebruiken die we ter plaatse hebben. - Molly C”

Helpful Report

Posted 4 years ago

“Had pj’s from PLT a few weeks ago which caused awful rashes all over me thought nothing of it then keep finding carpet beetles since they have been in my room 😷😷”

Helpful Report

Posted 4 years ago

Hi Rachel, sorry to hear this. I have checked your order and can see our team is helping you with your query. If you still need our help please contact us here - https://www.prettylittlething.com/contact-us - Melody

Posted 4 years ago

“Not only did they come a week and a half late, one of the items I received looks like its been worn. The stitching on the collar is all torn up. Not only that, I am now worried im about to have a flea infestation because instead of shutting down and addressing the issue they just kept sending out infested clothes.”

Helpful Report

Posted 4 years ago

HI, I am so sorry to hear this. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address and clear pictures of the fault so we can advise you further? - Melody

Posted 4 years ago

“I am so disappointed in pretty little thing as I order of them near enough every single day, and in my recent order I ordered a few pairs of joggers and sent most back but kept a couple and I wore a pair of them a few days ago and now the bottom of my leg is covered in bites which I am lead to believe are flea bites I am so disappointed that I can’t add photos on but after seeing so much posts on social media about this I never believed myself until now that this was true.”

Helpful Report

Posted 4 years ago

Hi, I am so sorry to hear this. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 4 years ago

“I placed my order January 9 ..when I received it I was kind of disappointed about the quality but nothing prepared me for little ting grayish bugs in the see through plastic bag at first I was telling my self its some sort of tiny moth that got in some how so I squished it while still inside the plastic un opened that I opened it and shook it out side my bedroom window. I thought that was the end of it. I put the so called pink fluff dressing gown in the washer only to find when I took it out the hood was ripped and what ever else was on the dressing gown had now surfaced dead it made my skin crawl even thinking about it now ..it has put me off for life not to mention the poor quality fleece compared to the picture such a disappointing experience. My advice give it a miss at least for now until they get sorted definitely 100% infestation not sure what they was though to be honest.”

Helpful Report

Posted 4 years ago

Hi, I am so sorry to hear this. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address and clear pictures of the issue with the item so we can advise you further? - Melody

Posted 4 years ago

“Ordered a package a couple weeks ago and another the other day. I was very happy with my previous package and was seemingly happy with my new order as i was completely unaware of the flea infestation. It wasn’t until my friend informed me on the day my new package arrived about them i chucked them into the wash and checked the bags thoroughly. I couldn’t see any bugs or fleas but i’m very cautious and scared that they’re still there especially in the older package i didn’t check. I have a dog and so am very scared they will travel to her. Very tempted to just throw all the clothes away as i know they are not giving refunds out without photographic proof of fleas which i don’t have. The alleged investigation into the flea infestation does not fill me with confidence as they have not issued the public report of the pest control findings and they continued to post deliveries during the investigation clearly showing a lack of care for their customers. I never write reviews especially not bad ones but i will never be ordering from plt again and i know many feel the same so they’re handling in this issue has cost them their business.”

Helpful Report

Posted 4 years ago

“Received my order in December. Less than a few hours after opening my packages, my bedroom was FILLED with tiny black beetle-looking bugs. I had to do 3 deep cleans and the bugs didn’t seem to go away for about 72 hours! They even infested a fluffy jacket of mine which was beside the package and I had to Chuck the jacket out. I tried washing it but the sight of so many dead bugs on the hood when it came out of the wash really disgusted me. After seeing the recent TikTok videos, I went back to check my package arrival date alongside the exact moment they appeared in my bedroom and yep, you guessed it, it was exactly at the time the package arrived. I was oblivious at the time and I am saddened that this company aren’t taking the least bit of responsibility for this by publicly denying the claims without any evidence of their actual procedure or a report from a third party. Surely handfuls of people can’t all be lying about the same thing. I spent a lot of money on that order. That will be the first and last time I order from this company. What a shambles!”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear this. I have checked your order and can see our team has contacted you to help. If there's anything else we can help with, just pop us an email to customer.services@prettylittlething.com - Melody

Posted 4 years ago

“Delivery is always late and quality is always of a low standard, sizing is off and material is commonly thin. I had an issue recently similar to others who i can see have left reviews based on plt assuming your address and then are unable to change it for you - i was advised to wait outside my old address on the other side of my city until the parcel arrived ... as a young woman within a global pandemic - preposterous. This issue was never resolved and i had to take it into my own hands - i agree that customer service is absolutely terrible and it does definitely seem they do not care about their customers. Now that i have learned of the flea rumour i feel mortified knowing their clothing has made me itchy in the past and i can confidently say i will never be ordering from here again.”

Helpful Report

Posted 4 years ago

Hi, I am so sorry to hear this. I have been unable to find a recent order for you. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 4 years ago

“TERRIBLE!!! This company needs to be shut down!! l needed to address some issue regarding my purchase and decided to give PLT a call...after 2 attempts, 3 hours later in total,cost of £117 on my phone bill, my call still wasn't answered... when i addressed this problem via email, they took time to get back to me , and once they did, of-course they denied that even their number !! I have purchase only £10 item that cost me £117 on top!! I'm not just upset, I'm disgusted that they using premium number on the website, not answering for hours and that way they making money from a customers!! This matter is now forwarded to Watchdog and Ombudsman !!”

Helpful Report

Posted 4 years ago

Hi Daiva, sorry to hear this. We do not have a contact number on our website for customers to use. As we are an online based site all of our correspondence is done by email or social media. You can find out how to contact us here - https://www.prettylittlething.com/contact-us - Melody

Posted 4 years ago

“First of all I wasn't going to write review but I thought this was a one off stupid I know now I have seen all the previous reviews, pictures and tik-toks. I have over 30 flea/bug bites all over my arms and legs after buying a new lounge set from PLT last week. I don't have pets and at that point I hadn't left my house in days as was self isolating. My partner does not have these bites just me. They asked for pictures of my bites which I sent over to them. They then said the claims that have been made have been investigated by a third party but yet when you ask for a copy of the report Hakim who was replying to my complaint said "I am not in possession of the report, so I'm unable to provide you with a copy of it, however I can confirm that the third party pest control investigation discovered that there is no evidence in our warehouse of a pest issue." I am not happy with the response and asked for a copy again as there must be one out there and again they have just brushed it. Now I am not trying to boycott PLT but this needs to be investigated I don't think anyone is making it up who would want too.”

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Posted 4 years ago

“Fleas. No thank you. Absolutely disgusting.”

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Posted 4 years ago

“PLT has always been a go to website as I’d been told the flea rumours weren’t true. Was extra happy to see that PLT had announced they’d done a check and found no evidence of the infestation. Opened my parcel outside and triple checked everything which seemed okay so tried everything on and went about my day. Got into bed this evening and felt a tickle on my arm and looked to see a flea!! The flea is 100% not from my own home and now I can definitely say I won’t be ordering from PLT again, I feel disgusting.”

Helpful Report

Posted 4 years ago

Hi, I am so sorry to hear this and would love to help I have been unable to find a recent order from you. Please can you contact us here - https://www.prettylittlething.com/contact-us with your order number and full name and address so we can advise you further? - Melody

Posted 4 years ago

“They’re literally terrible they send you the wrong items and they will send your stuff to wrong addresses they are completely unprofessional. DO NOT ORDER FROM HERE”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear you've received the wrong item and it was sent to the wrong address. Please can get in touch with our customer service team through email or our social media platforms and we'll certainly get this sorted for you. Thanks, Hakim

Posted 4 years ago

“Firstly, if ethics (cheap labour) is a concern, I would not recommend PLT. Secondly, the customer service is awful, they don’t allow you to cancel orders either. Refunds are hard to get, they have a complex process for refunds. Quality of clothing is not long-term. All of my experiences with them has been pretty terrible. Well, I mean, if you’re looking for a cheap dress for a party, by all means it ok. But if you get order wrong, or change your mind or any other human error. To conclude, PLT doesn’t care about their customers.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear this please can you get in touch with our customer service team and we'll certainly look into this for you. Thanks, Hakim

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews