PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought five pairs of biker shorts, and my first day wearing the black ones and they ripped down the middle.”

Helpful Report

Posted 3 years ago

Hey Yulianna, I'm really sorry to hear the shorts have ripped on the first wear, I'd love to get this sorted for you. Please can you get in touch with our customer service team with your order number, email address and a photo of the fault through our CS page on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this sorted for you. Thanks, Hakim

Posted 3 years ago

“I didn’t receive my order as I wanted”

Helpful Report

Posted 3 years ago

Hey Randy, Sorry to hear your order hasn't landed with you yet. I've checked the tracking on your recent order and it's currently being processed by the national postal service. Once the order is ready for delivery, the tracking will update to show it's out for delivery. Thanks Usman

Posted 3 years ago

“I guess it is my fault bc i didnt Get the material of the pantss meaning. But at the same time i think the pictures of the bike shorts i ordered were misleading. They looked shiny and like bike pants. But they actually were really bad material and also super seethrough. As i do not live in uk its pointless to send them back. But i was super disappointed.”

Helpful Report

Posted 3 years ago

Hey, Sorry to hear the shorts weren't as expected. I've asked our Quality control team to check the stock we have and make sure they match the image on site. Depending on where you're returning from, we offer reduced fee returns services which can be found here https://www.prettylittlething.com/returns-policy Thanks Usman

Posted 3 years ago

“extremely thin material. don’t even have to be standing in the sun or bent over to notice the cheapness! shorts i bought instantly ripped when i put them on and i can’t return them.”

Helpful Report

Posted 3 years ago

Hey, Sorry to hear the material was thin and the shorts ripped on the first wear. Please could you reach out to our customer service team with a clear picture of the fault and they'll be able to get this sorted for you. Thanks Usman

Posted 3 years ago

“A few items weren’t the same colour as they were on the website and weren’t true to size one item was supposed to be a L in tops but didn’t fit and barely fit my sister who’s a size 8/10.”

Helpful Report

Posted 3 years ago

Hey, Thanks for letting us know the colours didn't match onsite or the sizing wasn't on point. I'm really sorry about this. I've raised this with our website and quality control team, so they can check the stock and make sure it better matches the image on site. They'll also pass on any feedback to our suppliers to make sure they stick closer to our size guide in the future. Thanks Usman

Posted 3 years ago

“I love the clothes despite being quite expensive, but the the sizes are ridiculous, I am a size 4/6 in all my clothes which fits comfortably but with plt clothes i ordered a size 8 and it is still too small . I have found this with all of the clothes i have gotten from plt. So I just recommend you buy sizes a bit bigger !”

Helpful Report

Posted 3 years ago

Hey, Sorry to hear the sizing wasn't on point. Like many retailers, our sizing can be a bit different from our clothing companies, however, on most item pages, we have a bit more information on the size the model is wearing. Whilst sizing can vary depending on the style and fit of the item, we try to stick to our size guide as much as possible - https://www.prettylittlething.com/size-guide Thanks Usman

Posted 3 years ago

“i ordered during quarantine from australia, when my order came a lot of the items i got we’re see through and bad material, in really disappointed becacause if i return the item it will cos me another $10. but some of the clothes were good”

Helpful Report

Posted 3 years ago

Hey, Sorry to hear you didn't love your haul. I'll pass on your feedback to our quality control team, so they can speak to our buying teams and suppliers, to improve the quality whilst maintaining our competitive pricing. We're not able to offer free returns in Australia but we do have a returns portal which you can use to keep the costs as low as possible - https://ausprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 3 years ago

“Still haven’t received my order 10 days late can you help me get it faster need it for a event coming up!!”

Helpful Report

Posted 3 years ago

Hey, I'm sorry to hear your order hasn't landed with you yet, especially as you need it for an even. I can see you've been in touch with our customer service team and they've refunded the delivery as the order is late. I've checked the tracking and the order is showing as in transit to country. Once the order clears customs and cleared into the country, the tracking will update further and we'll be able to provide an updated ETA. Thanks Usman

Posted 3 years ago

“Hey, I brought free next day delivery for a year in March which was two months ago and now you’ve updated it’s gone please can you help me fix this because I’m not paying for it again.”

Helpful Report

Posted 3 years ago

Hey Maddy, Sorry to hear royalty isn't working for you. If this on the app, please could you make sure you have the latest version, log out and back in again. Royalty should apply at the checkout. If you're still having trouble, please reach out to our customer service team and they'll be able to look into this further. Thanks Usman

Posted 3 years ago

“i love pretty little thing and all there clothing however i paid for plt royalty for a year and i went to order something today but there is no free delivery option. it’s asking me to pay for delivery again when i should get it free. i’ve basically wasted £10”

Helpful Report

Posted 3 years ago

Hey, Sorry to hear royalty isn't working for you. If this on the app, please could you make sure you have the latest version, log out and back in again. Royalty should apply at the checkout. If you're still having trouble, please reach out to our customer service team and they'll be able to look into this further. Thanks Usman

Posted 3 years ago

“if I order shorts for next day delivery will they come in the morning the next day or what time will they come the next day”

Helpful Report

Posted 3 years ago

Hey, We're not able to offer next day delivery at the moment. Our fastest delivery is Express, which can take up to 2 working days to be delivered, if ordered before our cut off time. You'll receive an estimated delivery date at the checkout when you place your order, letting you know when it should be delivered. Thanks Usman

Posted 3 years ago

“Usually have a great experience with PLT however I’m quite disappointed now, especially considering I’ve never spoken badly of them. I paid for free next day delivery for my account September/October of 2019 which has expired yet every time I go to order it asks me to pay for it again? Can this issue be fixed ASAP please. I’ve sent an email on this issue but have received not reply.”

Helpful Report

Posted 3 years ago

Hey Florence, Sorry to hear you're being charged again for delivery. We're aware of the issue and working to get this fixed as soon as possible. Please could you try logging out of your account and back in. If you're using the app, please could you make sure you're updated to the latest version. Thanks Usman

Posted 3 years ago

“So sad to be writing this because I always have had a good experience with plt, however a couple of days ago I ordered 2 pairs of joggers and 2 tops, they were supposed to arrive yesterday but didn't and still haven't arrived today, the day after, haven't heard anything from Hermes either as to where my parcel is.”

Helpful Report

Posted 3 years ago

Hey Lauren, Sorry to hear you've not been able to locate your order. I've checked your account under this email address and the latest order is showing as being delivered on 12/05/20. Please could you check around your property and with your household to see if they took this in for you. If there's anything we can help with, you can reach out to our customer service team. Thanks Usman

Posted 3 years ago

“I've been ordering from pretty little thing for years and have never had a problem with them, orders are always on time and quality is amazing for price. However I ordered 2 pair of joggers and 2 tops the other day and they were supposed to arrive yesterday, still haven't arrived the day after and haven't heard anything from Hermes regarding my parcels whereabouts?? Slightly disappointed because I love pretty little thing:((”

Helpful Report

Posted 3 years ago

Hey, I'm sorry to hear your order hasn't landed with you yet. I've not been able to locate the order with the joggers with these deets, to look into this further. Please could you reach out to our customer service team and they'll be happy to get this sorted for you. Thanks Usman

Posted 3 years ago

“Paid for free next day delivery for the year, next time I go to order it is not showing that I have free next day delivery where it usually does, And Is instead asking which option I’d like to choose, emailed and got no response, not impressed maybe they’re having difficulties because of what’s going on at the minute but I’d Just like a response as i don’t understand what’s going on. I have had no issues with them at all prior to this so I’m hoping it’s just a mix up”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear royalty wasn't working for you and you didn't receive our reply to your message. I've looked into this for you and can see our adviser Hassnain replied to your email on 27/04/20. Please could you check your junk/spam folder for this. It had a few different ways to get this sorted for you. Thanks Usman

Posted 4 years ago

“I brought some trackies and a top from PLT. They’re nice for sure, but the quality isn’t the best. My trackies are already knobbly. My biggest concern is that the white top actually smelt of cat pee? I don’t own a cat, so it’s not me!!!! Probably will buy from this site again, but definitely not happy with my order”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul. The top definitely shouldn't have arrived like that. Please could you return it back to us, if you haven't already and our warehouse teams will investigate how this could have happened and put further steps in place to reduce the chances of this happening in the future. Thanks Usman

Posted 4 years ago

“Bought a necklace from the website along with a few other items. I love the website and use it often but wasn’t impressed with the necklace because a chain had snapped Really easily after my second time wearing it. Other than that I like the clothing.”

Helpful Report

Posted 4 years ago

“Full of lies! Honestly wish I’ve never trusted them. Refund is shocking!”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you've not received your refund. I've chased this up with our finance team and they've pushed the refund through again. IT'll show back in the account by the end of 24/04/20 at the latest. Thanks Usman

Posted 4 years ago

“Their sizing is ridiculous. I order a 10uk and its extremely small and order a 12 its extremely large. Also their return policy sounds impossible. Its cheaper to throw away the items than returning them. The 2 stars only goes to cute design and good materials”

Helpful Report

Posted 4 years ago

Hey, Glad to hear you love our styles and designs. Sorry to hear the sizing wasn't on point. As with most other retailers, our sizing can vary slightly with others and between styles and fitting, however, we try to stay as close to our size guide as possible. We try to keep our returns cost as low as possible, however, due to the number of countries we ship to, we're not able to offer free returns. We also have a few returns centre, to help keep the costs down. Thanks Usman

Posted 4 years ago

“Every single time they send me wrong size. If I order a 10uk its extremely small if I order a 12 its extremely large. Also their return policy is really bad. It cost me more to return the clothes than just throw then away.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear the sizing wasn't on point. Sizes can vary slightly depending on the style and fitting of the item and we have a few different ranges you can choose from to find the best find. We're not able to offer free returns from all countries but we do try to keep the returns cost as low as possible. We have a returns portal in select countries which offer fully trackabe returns for a low cost fee which is usually cheaper than returning directly with the post office. Thanks Usman

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews