PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You get what u pay for... Dresses at £5 is a bargain!! Always delivered on time. Have been shopping here for 2 years n recommend it for needing nights out clothes delivered to your door at bargain prices”

Helpful Report

Posted 4 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 4 years ago

“I have no idea why you guys don't have an average of 4 stars+ so here's my input: Great delivery system, fantastic returns, fantastic customer services, great clothes and great prices. You will have the rare occasion in which the item you ordered looks/feels different than what you expected but returns are free so for me, can't fault it. Happy to shop here any day, would definitely recommend!”

Helpful Report

Posted 4 years ago

Hi That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Pretty Little Thing is my favourite places to online shop. I order from there probably more than I should haha. It’s amazing”

Helpful Report

Posted 4 years ago

Hi Mollie, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 4 years ago

“Sizing is spot on. Trousers long enough for me and clothes good quality. Delivery does take several days but I'm happy with waiting as I love the products”

Helpful Report

Posted 4 years ago

Hi Mandy, Thanks so much for your feedback and all-round good vibes. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Great prices...fast delivery ...no hassle in making and receiving purchase= happy customer !”

Helpful Report

Posted 4 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“I can not fault, I Always shop on PLT and always love my purchases.”

Helpful Report

Posted 4 years ago

Hi Janine, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 4 years ago

“Quick service, easy to use website. Great discounts! Love love love PLT X”

Helpful Report

Posted 4 years ago

Hi Megan, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Great service and easy speedy returns and refunds, never had a problem , my daughter has had loads from here and for the price paid, the quality is good, she usually has to return items too but I’m always confident that these will be sorted and refunded quickly”

Helpful Report

Posted 4 years ago

Hi Caroline, Thanks so much for your positive feedback. Have an amazing week. Alex

Posted 4 years ago

“Love PLT I buy all my clothes of there now as the sizing is amazing for my body shape!”

Helpful Report

Posted 4 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“amazing quality, really affordable, fast delivery and easy to return. Always got good offers on!”

Helpful Report

Posted 4 years ago

Hi Kya, That’s amazing to hear. Thanks so much for spreading those good vibes. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“I love plt. They're efficient, have brilliant taste, are upto date in clothing trends and their customer serviceis unmatched. Also love the little surprise extras that come with the item(s) I have ordered.”

Helpful Report

Posted 4 years ago

Hi Christy, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 4 years ago

“Luv the next day delivery only downfall is using my Hermes they are terrible will literally drop the parcel anywhere but plt I can not fault at all I have a slight obsession ordering every week”

Helpful Report

Posted 4 years ago

Hi Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 4 years ago

“Very good products , just be careful with few ranges of materials in colours such as white as they can be see through but not all the time , other than that product quality is average for the price you pay . Would strongly recommend company as their products are very fashionable and affordable !”

Helpful Report

Posted 4 years ago

Hi Ellie, Thanks so much for your feedback and all-round good vibes. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Always satisfied with product and delivery”

Helpful Report

Posted 4 years ago

Hi Shar, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 4 years ago

“Some clothes are bigger than others if u get the same thing just different colour in the same size but apart from that it’s perfect”

Helpful Report

Posted 4 years ago

Hi, Positive feedback is always good to hear. Have an amazing day and we hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Take my previous review back. Problem was solved, thank you, dear Prettylittlethings team.”

Helpful Report

Posted 4 years ago

Hi Anete, Glad we helped you out. Come hit us up again at any time. In the meantime, happy shopping! Alex

Posted 4 years ago

“The sizing was great and delivered earlier than what was predicted. I love the fit!”

Helpful Report

Posted 4 years ago

Hey Stormie, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Package came on time”

Helpful Report

Posted 4 years ago

Hey Bev, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 4 years ago

“good price and delivery always on time”

Helpful Report

Posted 4 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 4 years ago

“Loved the dress x”

Helpful Report

Posted 4 years ago

Hey Jess, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews