PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this store! Always get my items purchased in a decent time frame , quality is amazing and the clothes always fit.”

Helpful Report

Posted 4 years ago

Hey Krys, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“Really nice clothes for an excellent price.”

Helpful Report

Posted 4 years ago

Hey Shell, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Happy Customer! Have shopped here for years, great range of stylish clothes, always deliver on time. Never had issues with delivery and returns. Some of the clothes aren’t great quality - mainly leggings. Most of them are thin material but they’re not that expensive. Happy with 99% of my orders from here. Will keep shopping :)”

Helpful Report

Posted 4 years ago

Hey Monique, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 4 years ago

Helpful Report

Posted 4 years ago

Hey Monique, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“My product was perfect. Can’t wait to wear it next week for my bestfriend wedding.”

Helpful Report

Posted 4 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Have a great time at the wedding. Thanks Usman

Posted 4 years ago

“I live in the US and got my shipment promptly, within two weeks, considering how far it had to come. Unfortunately, I chose the wrong size size 4) so had to return my item. US and British sizes are not the same. So I sized up, and ordered the next two sizes larger (Size 6 and size 8). The size 8 fit perfectly, so the size 6 was returned. I used PayPal for my payment method. I had no trouble at all with currency exchange, returns or reordering. The process couldn’t have been better. PLT kept me informed throughout the process: I knew when shipments were made and delivery expected. I also knew, literally within hours, when returns were picked up and received. My $$ was sent back through PayPal quickly. I gave PLT five ⭐️ ⭐️ ⭐️⭐️⭐️. My experience couldn’t have been better!”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 4 years ago

“I love the address”

Helpful Report

Posted 4 years ago

Hey Lizz, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“I received my sequins pants just in time for the Birthday party for Saturday. I was really surprised that the pants were good quality material! I am very impressed with Fashion Nova💯”

Helpful Report

Posted 4 years ago

Hey Marilynn, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Comfortable clothing! Looks like what they show.”

Helpful Report

Posted 4 years ago

Hey Julie, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“Delivery was fast and the dress was of Excellent quality”

Helpful Report

Posted 4 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“Absolutely lovely site, ordered multiple times in the past, ordered a red dress last night at came at 1:00pm today, I did buy the year free next day deliver for £10 but it’s worth it due to the amount I shop from there. Came on perfect time, all of their products are lush, good quality and 100% worth the money, I would recommend.”

Helpful Report

Posted 4 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Fast delivery came before expected and good quality”

Helpful Report

Posted 4 years ago

Hey Evie, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Very fast delivery”

Helpful Report

Posted 4 years ago

Hey Jessica, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“Good prices and no see though material”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your positive feedback. Have an amazing weekend. Thanks Usman

Posted 4 years ago

“Pay attention to material and size and you will never be dissapointed. I have yet to be with 7 purchases”

Helpful Report

Posted 4 years ago

Hey Tracy, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Wow, absolutely wonderfully clothing and accessories will deffo be making more purchases babe x”

Helpful Report

Posted 4 years ago

Hey Denise, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 4 years ago

“La livraison et le suivi sont très satisfaisants. Les articles aussi. Parfait.”

Helpful Report

Posted 4 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 4 years ago

“This site is one of the best! I have used them for years, but over the last two years I have purchased next DD for only £9.99 per year! saves you so much hassle and money and packages always come on time. Clothing is also well priced and well worth the money - New stock in all the time and their is a mixture for every occasion! Quality of clothing is also a bonus! Their slinky range is amazing!”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 4 years ago

“Parcels have always been delivered in time, if not earlier. There's always loads of good stuff on sale. Loved every item I've purchased.”

Helpful Report

Posted 4 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 4 years ago

“Have ordered a few times now. Some Christmas items needed returning and they were returned free of charge and simply done. Clothes seem of good quality and a fair price. And items arrive in decent time. Less than a week but can be sooner.”

Helpful Report

Posted 4 years ago

Hey Becka, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews