PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service easy returns quick delivery”

Helpful Report

Posted 4 years ago

Hey Julie, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 4 years ago

“Amazing! I order everything from there, never had any problems over the 2-3 years I’ve ordered from them”

Helpful Report

Posted 4 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 4 years ago

“Wish it would actually come @ next day for next day delivery, customer service really good”

Helpful Report

Posted 4 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Past goed en goede kwaliteit”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“Loved the item. I ordered a size larger after reading some reviews and it's perfect. No problems at all with delivery. I wish I'd ordered two.”

Helpful Report

Posted 4 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 4 years ago

“Always order from plt I love there items and it’s always a decent quality🙌”

Helpful Report

Posted 4 years ago

Hey Yasmin, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 4 years ago

“Everything was just as seen on the site”

Helpful Report

Posted 4 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 4 years ago

“easy to use, good quality and delivery as promised with good prices”

Helpful Report

Posted 4 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 4 years ago

“Loves the clothes well happy”

Helpful Report

Posted 4 years ago

Hey Meika, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 4 years ago

“Products I bought were exactly what I wanted. Shipping was so fast!! Would definitely purchase from this company again!!”

Helpful Report

Posted 4 years ago

Hey Meg, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 4 years ago

“Made tons of purchases off this website and hasn’t ever Disappointed me. Extremely fast shipping, true to size and soooo many cute clothes and good deals”

Helpful Report

Posted 4 years ago

Hey Aida, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Amazing. I absolutely love shopping from here!”

Helpful Report

Posted 4 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Ideal place to shop if you have a fashion conscious teen like me. Priced perfectly that you can treat them to a new outfit without breaking the bank. Fast delivery and returns and great quality. Love this site! 5 stars all the way ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 4 years ago

Hey Deb, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“A very competitive price and reasonable postage. Daughter is extremely pleased with her item of clothing. Great returns policy. PLT a great company to buy from.”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your positive feedback. Have an amazing weekend. Thanks Usman

Posted 4 years ago

“Couldn’t ask for nothing better. Absolutely love this website. No complaints if anything addicting. LOVE IT ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️”

Helpful Report

Posted 4 years ago

Hi, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 4 years ago

“Love love love pretty little thing! I always buy my clothes from here and they are amazing!”

Helpful Report

Posted 4 years ago

Hi Francesca, Loving your positive feedback. If you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 4 years ago

“Very affordable, have great sales and clothes are of great quality”

Helpful Report

Posted 4 years ago

Hi Kaci, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Very fast delivery AND returns. I’ve purchased from PLT for years, and you get what you pay for (and sometimes more!) Some of the $30 dollar dresses aren’t always able to be kept for more than one wear but I’ve gotten a $25 dollar dress 4 years ago that’s still a staple in my wardrobe. Tees, tops and pants I’ve purchased have also been good quality. The most recent returns were processed ON THE DAY (what?!) that I had handed them in to the post shop, so that’s awesome! Overall, I really like PLT. Their clothing is super affordable and really cute. Only issue is the sizing is a bit off, some dresses are made quite small and some are made quite large but with such fast delivery and returns that should be sorted in no time from now on!”

Helpful Report

Posted 4 years ago

Hi Jess, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 4 years ago

“Using pretty little thing for a year now and I’ve royalty delivery which is fantastic! Most of the clothes are true to size and good quality”

Helpful Report

Posted 4 years ago

Hi Sinead, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 4 years ago

“Perfectly good quality items, fit as expected, didn't need to return”

Helpful Report

Posted 4 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews