PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Pretty Little Things, I shop on here almost every week for literally everything, shoes, clothes, purses and even accessories. This is legit my favorite online shopping brand and I don’t think I will change ❤️❤️❤️”

Helpful Report

Posted 3 years ago

Hey Josepha, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 3 years ago

“Quick delivery ( 1 year next day delivery for £9.99 ) great quality, always back for more!”

Helpful Report

Posted 3 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 3 years ago

“I had an excellent experience. Great quality for price, great fit and fast and efficient delivery, even in COVID times.”

Helpful Report

Posted 3 years ago

Hey Tarmia, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 3 years ago

“Fast shipping, clothes are always exactly like photos.. best online shop!”

Helpful Report

Posted 3 years ago

Hey, hanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 3 years ago

“Best online shop ever”

Helpful Report

Posted 3 years ago

Hey Lauren, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 3 years ago

“Always happy with purchase of not returning is made easy. Quality is great, always delivery is fast. Latest fashion is up to date. Virginia 😊”

Helpful Report

Posted 3 years ago

Hey Virginia, Thanks so much for your positive feedback. Have an amazing week and stay safe. Thanks Usman

Posted 3 years ago

“MY FAVOURITE COMPANY. I’m obsessed with PLT. Been happy with every purchase!! Great fit and good quality products. On the odd occasion the item has looked different to the picture; but this is expected with online shopping generally. Some items have had a bad smell, but I just air it and it goes within a few days. I wash everything before I wear it anyway. If I’ve ever had trouble I’ve contacted PLT, and their customer service is A*! What would be be nice would be to get a refund sooner than they specify. This sometimes puts me off big purchases on orders as it’s a lot of money out of my account at one time. Delivery is so quick!! I pay for free next day delivery. I recommend customers pay this for the year as it works out better if you’re purchasing a lot. I think most of the time it’s taken 1-2 days to be delivered. If it’s been any longer it’s been due to covid. I’m happy to wait a few days to be honest, as its never late. Items are always well packaged, and the delivery men always make sure you receive your item. I literally can’t rate this company anymore! Going to make an order right now to use my 30% off!! Thanks!”

Helpful Report

Posted 3 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 3 years ago

“I've ordered from PLT for quite a long time now & always had excellent service, never any problems. Gorgeous clothes for fantastic prices. X”

Helpful Report

Posted 3 years ago

Hey Karen, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks, Hakim

Posted 3 years ago

“Rebecca S was fantastic. Immediately amended an issue I had. She was brilliant at customer service”

Helpful Report

Posted 3 years ago

Hey, Thanks for your positive feedback and glad to hear Rebecca helped you please keep an eye on our new in section as we're always adding new lines and come back soon! Thanks, Hakim

Posted 3 years ago

“I had a good experience with this store, Ordered 2 items and we're a bit big on me. ( I had a Baby and got some weight so I'm still figuring out my new sizing) returned the parcel and got my refund pretty fast. Really good costumer service”

Helpful Report

Posted 3 years ago

Hey Diana, Congrats on having a baby and hope you're both well. We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 3 years ago

“I've ordered from PLT for over 3 years now and have always been thoroughly impressed with the products and customer care service. Despite my latest order being damaged, the PLT team were friendly and provided super assistance in the situation. 10 out of 10!”

Helpful Report

Posted 3 years ago

Hey, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 3 years ago

“I love buying from PLT. They're perfect size for me. And they have multiple styles you can choose from. The materials are good quality and super comfy and cute.”

Helpful Report

Posted 3 years ago

Hey Jaylyn, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 3 years ago

“Amazing quality clothing and parcels get here very quickly”

Helpful Report

Posted 3 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 3 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 3 years ago

“Bought some light blue ankle rise skinny jean's after searching hard for a pair and found some on PLT and was very pleased. They fit well, nice quality and look great and were the right colour I was after. Had an email telling me they had been dispatched and they arrived promptly. Overall a great first experience shopping with PLT.”

Helpful Report

Posted 3 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 3 years ago

“I loved everything I ordered my clothes fit me perfectly well pretty little thing is my favourite shop”

Helpful Report

Posted 3 years ago

Hey Carmelle, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 3 years ago

“Brilliant service clothing is always lovely I'm always a very happy customer”

Helpful Report

Posted 3 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 3 years ago

“Excellent service.Will buy again”

Helpful Report

Posted 3 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 3 years ago

“Best clothes”

Helpful Report

Posted 3 years ago

Hey Malenkaaga, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 3 years ago

“Every item I buy is near enough always up to its standard. If I’m even unsatisfied the return policy is super easy and I always get refunded.”

Helpful Report

Posted 3 years ago

Hey, Thanks so much for your positive feedback. Have an amazing week. Thanks Usman

Posted 3 years ago

“Clothes were perfect, size, quality ✔️ Excellent value for money. ✔️ Fast delivery ✔️”

Helpful Report

Posted 3 years ago

Hey Hayley, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 3 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews