PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress came fast, loved it!”

Helpful Report

Posted 4 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“I always have a great experience with PrettyLittleThing I love them & their items”

Helpful Report

Posted 4 years ago

Hi Asia Rel, Glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 4 years ago

“Just started to buy at pretty little thing for my daughter very pleased with the service quick delivery good prices very happy x”

Helpful Report

Posted 4 years ago

Hey Sharon, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 4 years ago

“I can find clothes that can't be found in stores and when I wear them, everyone is like 'Where did she find this... So cute.' Of course, i tell my friends. Prices are great, delivery fast... I can find all informations about products I need, so I had no need to return anything. I'm slightly addicted...”

Helpful Report

Posted 4 years ago

Hey Danijela, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Items all in good conditions and so cute, quick and easy delivery, no damage to package when it arrived. Good serive”

Helpful Report

Posted 4 years ago

Hi Olivia, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 4 years ago

“Fast delivery Cute clothes and accessories”

Helpful Report

Posted 4 years ago

Hi Inès, We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“I am very pleased with this product. I bought it as a gift and I am happy with how it looks. It arrived very fast which was a nice surprise. It was affordable and looked great.”

Helpful Report

Posted 4 years ago

Hi Saoirse, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 4 years ago

“This is my go to website for all things fashion. Trust me you are guaranteed to find something on here. Their prices are very reasonable, they always have promotions/discounts.”

Helpful Report

Posted 4 years ago

Hi Nya, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 4 years ago

“My best place to shop ;) size is always spot on & fast delivery.”

Helpful Report

Posted 4 years ago

Hi Samantha, That’s amazing to hear. Thanks so much for spreading those good vibes. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Order two blazer dresses in size and I just love them. I’m 5’4, and 135 pounds :)”

Helpful Report

Posted 4 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Amazing prices. Next day delivery for a year is the best thing and everything always turns up next day even when ordered late (before 10). Returns are easy although refunds do take a couple of weeks to go back in bank. My teenage daughter can buy a new dress with pocket money, which they love.”

Helpful Report

Posted 4 years ago

Hi Alison, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 4 years ago

“Awesome A+++”

Helpful Report

Posted 4 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 4 years ago

“Was given a faulty item so I messaged PLT on Facebook and they resolved it straight away, giving me a FREE replacement of the item as an apology! Shout out to Jaida for helping me today, much appreciated!x”

Helpful Report

Posted 4 years ago

Hi Emily, Glad we helped if you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 4 years ago

“Great selection, fab service couldn't fault it ❤❤❤”

Helpful Report

Posted 4 years ago

Hi Helen, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 4 years ago

“Pretty little thing is my go to online shop, Amazing quality clothing for the cheep/reasonable price!! Always great quality sale items through out the year (for everyone’s taste). I have had no trouble with delivery’s (especially next day) always receive my order earlier than expected!”

Helpful Report

Posted 4 years ago

Hi Megan, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 4 years ago

“free returns clothes are good quality for the price especially impressed by the Jean's great variety fast delivery customer service could be better though”

Helpful Report

Posted 4 years ago

Hi, Positive feedback is always good to hear. Have an amazing day and come back soon. Alex

Posted 4 years ago

“Perfect. Amazing quality clothes for cheap/reasonable prices as always!! Quick delivery and always have discounts or delievery offers/sales on! Thank you!”

Helpful Report

Posted 4 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Pretty little thing is my favourite close iam very happy everything is perfect I love customer 👌💯💯”

Helpful Report

Posted 4 years ago

Hi AshtiAmin, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 4 years ago

“I have purchased a lot from PLT and their products and delivery are unique. I just love their products”

Helpful Report

Posted 4 years ago

Hi Augustina, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 4 years ago

“Extremely happy with their delivery and products”

Helpful Report

Posted 4 years ago

Hi Augestina, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews