PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely happy with their delivery and products”

Helpful Report

Posted 5 years ago

Hi Augestina, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“I have not had a late delivery from PLT up until now. I messaged the customer service page on instagram and recieved a response within 10 minutes. My issue was resolved straight away. Very happy with the service. Great customer experience!”

Helpful Report

Posted 5 years ago

Hi Alana, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Alex

Posted 5 years ago

“Always happy with items purchased - just a fab cheap website x”

Helpful Report

Posted 5 years ago

Hi Alex, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“Been ordering from here for a while and always great quality and amazing clothes!”

Helpful Report

Posted 5 years ago

Hi Rachel, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“Fast arrival, good quality”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

“It's a beautiful shopping site and the clothes are very nice!!!”

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Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 5 years ago

“it was a great fit”

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Posted 5 years ago

Hi Lucy, Thanks so much for your kind words! You’ll have looked next level. Come shop with us again soon. Thanks Kay

Posted 5 years ago

“Delivery could be quicker but,overall the items is brilliant ,stylish ,quality and sassy.”

Helpful Report

Posted 5 years ago

Hi Deana, We’re glad you’re happy with your experience shopping with us! If you ever need any future help just hit us up. In the meantime, happy shopping! Thanks Kay

Posted 5 years ago

“the order was perfect !”

Helpful Report

Posted 5 years ago

Hi Dan, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Kay

Posted 5 years ago

“Alles war super ausser Zoll kosten.”

Helpful Report

Posted 5 years ago

Hi Sajra, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. With regards to Customs charges, unfortunately this is something which is beyond our control. Thanks Kay

Posted 5 years ago

“My parcel was delivered on time. And I got updates on where it was.”

Helpful Report

Posted 5 years ago

Hi Chelsea, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Kay

Posted 5 years ago

“Good price nice clothes”

Helpful Report

Posted 5 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Kay

Posted 5 years ago

“Lovely clothing, great price and you can always find what you want.”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“Super satisfied with the clothes”

Helpful Report

Posted 5 years ago

Hi Fatouma, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“I'm a first time customer of PLT and just delighted (and amazed) with the style and quality of the items I ordered and purchased (6 dresses and a skirt). And great prices too. Kept them all. Really just so pleased with my items. Alison E”

Helpful Report

Posted 5 years ago

Hi Alison, Glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 5 years ago

“Love it. Use them all the time ❤️”

Helpful Report

Posted 5 years ago

Hi Alison, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“Great product, great delivery no problems!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“I have no bad things to say. Love the quality of clothes from here. Postal is fine too. Everything is reliable and sizing is perfect. It’s my go too website esp for holiday clothes, I’m always pleased. I got next day delivery for a year and it does make a huge difference. It doesn’t always come next day here in Ireland but 2 days after your order is fairly fast regardless!”

Helpful Report

Posted 5 years ago

Hi Sammy, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“I love shopping in Prettylittlething it’s the only place I shop for all my clothes! I love how they have “Shape” for curvy women like myself as I struggle to find jeans or dresses to fit! Best website! xx”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“J’ai commandé 3,4 fois chez pretty little thing et je suis contente de mes commandes pour l’instant 😍”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews